Case closed telling me to take mower to Home Depot

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My case was closed after a I received a voicemail stating that i need to take my mower to Home Depot for repair.  (The mower still shuts down even after I installed the new clips).  

My question is, how am i supposed to mow my lawn while Home Depot as the unit?  This is the time of year where we are mowing every 3-5 days. 
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Joann Urban

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Posted 2 years ago

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szwoopp, Champion

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If the repair is going to be longer than you deem acceptable - Purchase another mower from HD and return it within 90 days for a full refund.
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bloomz

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Absolutely right, and I would even consider getting an HD card in case it takes them more than 3 months (which a story here said it does or did) - then you'd have a full year.  If mine breaks I'll do this in a heartbeat.
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David Cline

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I believe a lot of the delay might be in transit getting the mower to a location where they actually complete repairs. At least a couple of weeks. Might be worth asking to see if you can find a location where the repairs are done on site and take it there directly.
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Jeff L

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I was told by EGO C.S. that only HD stores that rent tools repair EGO mowers.  Call and ask your local HD and ask if they rent tools or if they can refer you to a store that does.
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David R Ellis

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Same for me. The whole return to home Depot is somewhat curious because they can't tell you much of anything, where it will go, when, or how long it might take. Lady that helped me had never processed a return for repair. She did figure out how to do it though. I borrowed a neighbors mower yesterday. :( Hoping the repair doesn't take too long!!
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Dave .

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Purchase another mower and return with the permissible time frame.
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Dave .

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David, most everyone here that has taken mowers to HD for repair wait months for them to be fixed.  Perhaps yours will be the exception...or not.
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Joann Urban

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well i think that stinks.  if the product is still in the warranty period, which it is, then an alternate should be supplied.  hopefully the company has people that monitor these forums, I know the company i work for does and we are asked to contact clients all the time from feedback left on Twitter and Facebook
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TheAtomTwister

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Amber Franklin and Jennifer VandeWater are EGO staff that monitor this forum.  Chances are you'll hear form them soon.
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(a)Typical Engineer

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Which mower, sounds like the older 20" since the fix that did not work was the clamp replacement?

Can you describe the exact issue in more detail? As long as any troubleshooting they had your perform?


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Joann Urban

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The mower would start up just fine and then as soon as it hit top rpm, it would just die.  The problem is in the handle / safety contraption.  How do I know this?  I took the handle apart and went right to the switch.  If you hold the switch in manually the mower runs just fine, nothing wrong with the electrical components, its the plastic junk that pushes the switch in and holds it there.  

So I put a C-Clamp on the switch and mowed my lawn. 
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Bob Beggin

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Just dropped my weed wacker off at a Home Depot that does repairs. Was told 2 to 3 weeks if they could get the part from EGO, if not they ship it out for repair, possibly another 2 to 3 weeks. Terrible repair policy. When I initially called EGO there was no mention of the time involved, which I should have asked, but didn't. Would there be any problem getting another one from the Depot and then returning it even though it would be used for up to a month?
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David R Ellis

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Lucky for you!  Just called about my mower which I dropped off April 29.  It has made it to the repair center in Atlanta and is awaiting a technician to look at it!  JEEZ!!! That's terrible!!
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Jacob

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Perhaps ego.. have spare parts available so these repair centers can fix the parts faster. Express shipping a part is not much to ask.
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David R Ellis

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Dropped my mower at HD on Saturday.  Just received a call from HD in Georgia saying my mower was in route to the repair center where it would be diagnosed and they would keep me informed. She also gave me an 855 number and a reference number in case I wanted to call.   I'm satisfied so far with the HD service.  It's obviously not a local repair place but maybe it won't take weeks and weeks.  Just an FYI. 
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Ken, Champion

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Thanks, David. Be sure to keep us updated on the outcome.
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David R Ellis

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Just called and my mower is awaiting a tech to look at my mower. Over 4 weeks and counting! I've mowed three times already and should have/would have mowed more...if I had a mower. 
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Jacob

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Buy a new one. Then return it when yours is fixed. If this is how the game has to be played. Then do it.. I would.
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Bob Beggin

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Update....got a call this morning from HD, weed wacker fixed! Picked it up, was not explained what was wrong with it, but no parts were needed, maybe just a few bangs with a screwdriver. Whatever it was, total time at the Depot was 5 days. I am happy again!
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David Cline

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Thanks for the update—good to know there's hope not ALL repairs at HD take weeks or even months!
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David R Ellis

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Good to hear. Hopefully my mower won't take too long!
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Joann Urban

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For what its worth, i fixed my own problem.  I mentioned that I had taken the handle assembly apart and was just down to the switch.  In anticipation of having to take it to HD, I decided to put it all back together, once i did, it worked perfectly and has been working ever since.  Something must not have been lined up correctly and by disassemble/reassemble it put it back in line. 
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Egocentric

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Great to hear this, Joann.  I hope your mower continues to operate, trouble free.  

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