Can't find the 16" chainsaw with battery

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  • Updated 3 years ago
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I'm looking for the 16" chainsaw with the 5Ah battery and are not able to buy it online or at my local Home Depot stores. Same for the 15" trimmer without the battery. Is there any estimate for when they'll be available?

Thank you
Photo of Diego Jacob dos Santos

Posted 3 years ago

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JAS

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Jacob, first of all "Welcome" to the EGO community! Did you try calling other Home Cheapo's? If/when you locate what's needed, then call your local HD and have the manager do a "inner store transfer". This is what I had to do, my store didn't have the display as it was sold too, so mine is being shipped from next state over.
Hi JAS! Thank you! I called a few local ones, but haven't had luck. How did you find it? Just called around? Or is there a more efficient way to find it? Thanks!
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Greg

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Blue Angel, Champion

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Diego, that's really strange. The trimmer simply says it must be purchased online and that it's out of stock, fine, but the chainsaw shows some pretty conflicting information:




You might have to speak with someone at HD to straighten that one out! :-)

Ego just had a big spring promotion and many of their tools are in short supply. You can try sending an email to HD at customercare@homedepot.com and see if they have any information.
I noticed the conflicting information as well! Called HD and they had no idea, suggested the product was discontinued, which is nonsense.

I also called EGO and was told I'd be called back the next day, which would've been this past monday, but still haven't heard back.

Thank you!
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Blue Angel, Champion

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Perhaps someone from Ego can chime in next week with some insight to HD orders and when they will be filled? I'm not sure how much access they have to the HD order system.
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Jennifer VandeWater, Community Manager

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Official Response
Hi Diego, the chainsaw kit should be available this week by Friday on homedepot.com.  We're looking into the 15" string trimmer bare tool availability and will report back when we know more.
Thanks Jennifer. I just saw the bare 15" string trimmer was available this morning and ordered it. I hope to see the chainsaw kit by the weekend! Thanks for your reply.

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