Bump Head Not Working on String Trimmer

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  • Problem
  • Updated 5 years ago
  • Acknowledged
Archived and Closed

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Bump Head will not advance line. Even bought preloaded heads from your customer service...still won't work. Had to return the trimmer to Home Depot.  Love my mower and blower.
Rich Hawkes
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Rich

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Posted 5 years ago

  • 4
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Jennifer VandeWater, Community Manager

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Official Response
Rich, we're really sorry to hear about your trimmer and wish we could have helped you out.  We'd like to remind everyone to call us first for help before returning to the store as we're here to help!  We're glad to hear your love your mower and blower.
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Jennifer VandeWater, Community Manager

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Official Response
We have been hearing from some of our customers about difficulties with string advancement. After thorough investigation, we determined that this issue is most likely caused by the way the cutting string was wound. The cutting string on some of our trimmers was simply wound too tightly. Fortunately, there is an easy solution! The bump head will work properly if the string is rewound. Please see your product manual or this video https://www.youtube.com/watch?v=owmHP6fPA4c for instructions on how to rewind the string. If you continue to experience difficulties or have any questions, please call Customer Service at 1-855-EGO-5656 (1-855-346-5656) 8:30am – 8:00pm EST (Monday – Friday) & 10:00AM - 6:00PM EST (Saturday and Sunday) so we can help.