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The chainsaw I got was excellent, The blower I have is top notch. the 15" trimmer, I am beginning to feel was a mistake and perhaps I should not have sold my gas trimmer that constantly worked.
The Trimmer I bought at the end of the fall last year as they had stocking issues here in the GTA at HomeDepot so I could not get one until the fall time. Well, it's now spring and I took mine out for it's first use.
The bump spooler just doesn't work. What happenes is that one side sometimes feeds, the other side just tangles inside. OK, I am a patiant engineering type and took the top off. Re-wound the cable in the hopes of getting it working. NOPE.
What made things worse was I called EGO and spoke with a Brandon, who's solution for me on my NEW ego trimmer still under warranty was to order a new spool an head from HomeDepot if I am having a problem with the one that shipped with the unit.
COME ON NOW! Is this the level of CRAP that we have to put up with now?? Tag this along with the 75+ SPAM email from EGO Power Equipment <email@example.com> and I am thinking that supporting EGO was a bad mistake.
Someone from EGO.. you have my email and phone number. it might be a good idea to get in contact with me and smooth things over.