bump spool not working

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  • Updated 3 years ago
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I am getting the feeling that EGO is falling apart.

The chainsaw I got was excellent, The blower I have is top notch.  the 15" trimmer, I am beginning to feel was a mistake and perhaps I should not have sold my gas trimmer that constantly worked.

The Trimmer I bought at the end of the fall last year as they had stocking issues here in the GTA at HomeDepot so I could not get one until the fall time.  Well, it's now spring and I took mine out for it's first use.

The bump spooler just doesn't work.  What happenes is that one side sometimes feeds, the other side just tangles inside.   OK, I am a patiant engineering type and took the top off.  Re-wound the cable in the hopes of getting it working.  NOPE.

What made things worse was I called EGO and spoke with a Brandon, who's solution for me on my NEW ego trimmer still under warranty was to order a new spool an head from HomeDepot if I am having a problem with the one that shipped with the unit.

COME ON NOW!  Is this the level of CRAP that we have to put up with now??  Tag this along with the 75+ SPAM email from EGO Power Equipment <noreply.ego@getsatisfaction.com> and  I am thinking that supporting EGO was a bad mistake.

Someone from EGO.. you have my email and phone number.  it might be a good idea to get in contact with me and smooth things over.
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matt.mackinnon

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Posted 3 years ago

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matt.mackinnon

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matt.mackinnon

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and if you send me a link to a survey, then make sure it works
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Ken, Champion

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I don't get any spam from Ego, but if I did I would know it's easy enough to scroll to the bottom and click "Unsubscribe."

I've had the 15-inch trimmer for two years and the bump feed head has worked great, although I wasn't a fan of the string that came with it. Rather than buying a preloaded spool of Ego string I would recommend just buying a different brand. I've been happy with Husqvarna as well as some other brand I bought (the name escapes me now).

Apart from that, you just need to make sure the string isn't too loose on the spool as you wind it.
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szwoopp, Champion

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Wow - entertainment behind every corner.  You forgot to tell Ego the combination of tools you want in a combo kit and how it should be priced below cost to reward you for being and early adapter.

Have a great weekend everyone. Heading home to mow my grass and do some yard work. :) 
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(a)Typical Engineer

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Adopter not adapter; the adapter is the widget I'm making to fit the Universal Trimmer attachment to the PH1400. =)
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szwoopp, Champion

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Right you are!  Now get back to work on the adapter.  I'll keep working over the early adopters.
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Jesse Christianson

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This piece of crap is going back
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Ken, Champion

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Your hatred of the trimmer head is so extreme compared with others who have owned and used it, I have to suspect you either got a defective unit or are doing something wrong when you're loading it. If you can be more descriptive maybe someone can help you.
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Amber F., Official EGO Rep

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Whoa, Jesse, what happened?!? Ken is right: we’re going to need a bit more info to try to help. 
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(a)Typical Engineer

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I've had my ST1500 with the gen 1 bump head for about a year.  Anytime I've had issues with the string ending up inside the head, it was because I let the string get too short (especially when cutting on/around abrasive surfaces, e.g. asphalt). 

For both the gen 1 (bump) and gen 2 (rapid reload), I have found that Ego was overly ambitious in the amount of line it tries to jam pack in there.  As a test, you could try about 10 feet and see if that makes a difference.  I usually load about 12 feet, and keep another 12 feet wrapped around the handle.
Last thing to try would be different string, e.g. smooth vs. twist.  Between the two, I find the twist has a more aggressive cut, and the smooth feeds better.  I usually use the twist stuff, which happened to be on sale at HD for $5 (wish I'd bought more, but if it didn't work, I'm have a lot of "crap" line; you win some and you lose some).


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TheAtomTwister

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I use Rino-Tuff 0.095 Heavy-Duty Twist line. It welds some and I'm going to switch to Magnum Gatorline Supertwist or Platinum Gatorline Supertwist, I'm going to try them both because they never weld.  I had a problem with the line breaking and welding all the time with the Rino-Tuff line in some instances, but other than that issue, it's good line, but magnum gatorline is better and less expensive.
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(a)Typical Engineer

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Can you explain what you mean by the line welds/welding?  Melting or fusing together?
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matt.mackinnon

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This is the biggest pile of TURD that I have ever purchased.  Sorry that I am crapping on what should have been a no brainer company to purchase equipment from.   Yes I know they have one of the best batteries on the market and I do love my blower and chainsaw.  They didn't screw them up royally.

I missed last weekend mowing as it rained for 8 days straight and figured it not the best idea to run around with electrical equipment in a downpour.

So I got out today to cut the lawn, that went perfectly with my gas powered lawn mower.  But coming to do the trimming, it just fell apart.  Actually, litereally.  the bump head flew apart sending springs one direction and a washer the other.  The bump portion ended up in the neighbours driveway.  After a 20min lost and found search, I think i got all the parts back together.

Re-assembled the unit and it works now with just a single string.  The second string winding seems to not want to work, rather it just tangle disapears back inside the head.  I know they are wound in opposite directions on the spool so it should work, but nope.  just won't come out the bump head.

if i'd have bought it this spring, it would have been back in the box and sent back to HD with a note to EGO that they sold me a royal turd and they can take the crap piece back!  

I am not happy one bit and sadly can point the finger directly at EGO  and specifically Brandon who was a royal !#$# and should be walked out the door terminated for being a bad bad bad customer rep.  He did more damage to the good will had with EGO than they can figure.  

Now I have to phone and DEMAND that I get a working bump head as the unit that I have just doens't seem to want to work and flying apart in use just doesn't cut it with me.
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Joseph Marinaro

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Thanks! I'll make sure I don't let the line get too short next time and try advancing it more often. I didn't load much line, maybe 6 feet or so. Also the head was super dirty from edging. So I may have to take it apart and clean it. Thanks again for the advice!
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David HD, Champion

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Joseph, I have owned a Gen 1 15" trimmer for over a year now without any problems.  Matter of fact, I am still using the original line from the spool head which came with my trimmer, and it is working great every time.  Below is an "old video" from Kite Army on how to keep your EGO trimmer working well - this video was based on the old EGO 12" trimmer, but the concept is similar to what aTE discussed - good luck!


https://www.youtube.com/watch?v=BLeHcL5nK34
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(a)Typical Engineer

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@Joseph, 6 feet might be a short; per the manuals 15 feet for the gen 1 bump head, and 16 feet for the gen 2 rapid reload head.  I usually just pull two arm width spans, which ends up being about 10-11 feet (because I'm short!).
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matt.mackinnon

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What I find that is confusing with the line... it is the top part of the spool that seems to get sucked back in all the time.  When you take the bump spool apart, you will see that the bottom winding is still tight but the top one has for some reason unspooled itself and it very loose.  Also about 4-5" from the end, there is a nick on the line that is 2/3rds through.  Exactly what is causing this I have no idea.

So to get it working again, you need to waste 20" of the bottom part of the spool winding in order to get the two sides even again and no nicked line.  it will cut for about 5 to 6 minutes but as soon as you need to bump to advance the line, you have a 50/50 chance that the upper winding will disappear back into the spool and that nick on the line 4-5" from the end.

I finally got EGO to send me a new bump assembly and will give that a try.  If that doens't work then I guess I will need to see how to disassemble the head and re-engineer something new that will work better.
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matt.mackinnon

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BTW:

EGO  ..  get your web site fixed so that those of us who have registered their product and provided the receipt to you, have your site show that YES you got the receipt rather than saying NO.

BTW2:

When you have a really ticked off customer calling and demanding to speak to a supervisor or manager.   GET THEM TO ONE!  it doesn't do you any good in the satisfaction department to dick them around a bit more even if they will get the exact same response from someone higher up the employment chain.  Part of it just to have the customer feel they are at least getting listened to rather than just getting lip service.

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