Broken Power Drive

  • 2
  • Problem
  • Updated 12 months ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

The power drive on my lawn mower will only work on full speed. Even when moving the handle, it only runs at full speed. Any ideas on how to fix this?
Photo of Arianne Gorniak

Arianne Gorniak

  • 80 Points 75 badge 2x thumb

Posted 12 months ago

  • 2
Photo of Blue Angel

Blue Angel, Champion

  • 178,528 Points 100k badge 2x thumb
Official Response
This will require a repair. Depending on how critical the SP feature is to you, you may want to have it fixed during an off-season period as the repair process takes a few weeks.

Give Ego Customer Service a call and they’ll get you fixed up.
Photo of szwoopp

szwoopp, Champion

  • 91,648 Points 50k badge 2x thumb
Sounds like a faulty controller. You will need to call customer service.

They can be reached at 1-855-EGO-5656 (1-855-346-5656) from 8:30AM - 8:00PM EST (Monday - Friday) & 10:00AM - 6:00PM EST (Saturday & Sunday).

Call first thing in the morning to minimize any wait.  Or leave a call back number if you are unable to stay on hold.
Photo of BV

BV

  • 150 Points 100 badge 2x thumb
I experienced this same thing a couple of weeks age.  I called customer service and only waited about 5 seconds for someone (Joe) to pick up the line.  You will need to be near your mower when you call.  I explained that my speed control did not work and my mower only moved at the fast speed. 
We went through a few simple diagnostic tests and service determined that it was due to a problem with my mower. I got very good service from Ego. If you get the same service I did, you will be very happy with the result!

(Edited)
Photo of Terry Johnston

Terry Johnston

  • 468 Points 250 badge 2x thumb
BV, what was the problem & solution? Thanks
Photo of BV

BV

  • 150 Points 100 badge 2x thumb
It was determined that the speed control was defective. Solution - they replaced the mower.
Photo of szwoopp

szwoopp, Champion

  • 91,036 Points 50k badge 2x thumb
Thanks for the follow up BV.  Glad they got things taken care of for you.

This conversation is no longer open for comments or replies.