Broken pieces inside motor

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  • Updated 4 years ago
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  • (Edited)
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Magnetic broken pieces and flying out will not work now! Customer service was supposed to call back 3 weeks ago, never did. I want my money back. Now I have a $500+ lawn ornament.
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Chris

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  • frustrated, angry

Posted 4 years ago

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JAS

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Hmmm, magnets flying about that came loose maybe?
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Ken, Champion

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Official Response
Three weeks ago would have been around Memorial Day, when customer service was overwhelmed. Did you just call the one time? Don't just sit back and be passive. Call back, or send an email.

If you bought the mower recently and it's within Home Depot's 90-day return window, take it back and exchange it for a replacement.
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Blue Angel, Champion

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Chris, I agree with Ken, try calling them back. This is high season for a lawn equipment company, they're very busy. The squeaky wheel gets the grease! :-)
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G. Vogel

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Have contacted the Geneva Il. Chamber of commerce. A firm by the name of EGO TOOLS occupies a small office on the second floor of a building. Not members or even registered as a business, probably just a phone bank. Sorry to hear about your troubles but it seems that Home Depot is either equally incompetent or aware that their partnership is on the skids.


The EGO blog was shut down, apparently too many negative reviews except for those of some favored shills. No business can survive whose products warranty assured the buyer that they will send a new unit if the old one is non functional.
(Edited)
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Blue Angel, Champion

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G. Vogel, not sure what you're implying with these comments?

As far as I can tell, no Ego blog was ever shut down? This is their main community and it has always been up and running since I've been a member.
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Jacob

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G. Vogel. Probably the stupidest comment i have ever heard. Company name is EGO Power+, parent company is Chervon. Not EGO tools.
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Blue Angel, Champion

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To add to that, Ego's customer service team is based out of Grand Rapids Michigan, not Illinois.

As Jacob said, Ego's parent company is Chervon, a huge tool manufacturer that makes tools for lots of popular brands. They're not some fly-by-night pop up company that's going to be gone tomorrow:

http://chervongroup.com/en

Tools in Action visited their production facilities and spoke about it in their recent mower review. They were pretty impressed:

https://youtu.be/PIqdFa4oR8A
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Ken, Champion

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Ego does have a small office in Geneva, Illinois, but I'm not sure what that office handles. As you said, the company's main U.S. office is in Michigan.
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Blue Angel, Champion

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I thought the IL office was Engineering support or something like that, but I don't know for sure.
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Jacob

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Chris. You might have bad motor brushes. Regardless it is covered under warranty. Just try calling back. I know you shouldn't have to, but if you do, you will get your mower replaced. Hell, if i was in your shoes, I'd be calljng every 3 hours until i got my problem fixed. If its not older than 90 days, take it back and return or exchange it. I would give it another try, first time i have heard of shrapnel coming from the mower.
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Chris

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Thanks Jacob, I plan on calling them Monday. It was bought last year used half dozen times. I'm in Canada so it seems they're reluctant to help me. Told me to take it to Home Depot for repair. Don't think so It seems like a warranty issue to me.
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JAS

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Jacob, if its a SP mower wouldn't it be brushless?
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JAS

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And for me, oxygen and sparks from brushes don't mix well. So I need to remember to only buy/accept brush less motor tools. Makes it difficult for me.
(Edited)
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Jacob

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I couldnt see any way that the brush dust cold escape the mower housing. Nor could your oxygen get into it. Its pretty well sealed up in there.
(Edited)
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JAS

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Its not the dust I'm concerned about, its the sparks from the brushes. I can see the sparks from my tools, then while using my new at the time Milky M12 next to my face I could see the sparks. Took them back to HD to try and trade up to the brush less milky and they wouldn't because it was after 90 days. I bought them before I needed oxygen and the Red higher math batteries. So now stuck with the M12 90° drill, Regular drill and the 18v Hammer drill. Very disappointed in HD cs.
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Blue Angel, Champion

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Correct, none of the Ego mowers are brushless. I'm not sure about the drive motor in the SP model, but the blade motors are not.

Since brushless motors have become "the thing" in power tools, I've seen several cases where brushless models were outperformed by brushed ones. It seems there are lots of brushless motors that have inferior performance.

Now don't get me wrong, the advantages of brushless motors are well known and well proven. However, it would seem in this day and age there are tools pushed to market with inferior brushless motors and priced at a premium simply because they can put the word "brushless" on the box. It would seem a well designed brushed motor is very capable of outperforming a poorly designed brushless model.
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David Cline

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Since Ego already used brushless motors in other tools, I am guessing their design engineers considered and perhaps even tested brushless motors before deciding brushed is the better option for this application.

Just glad no one decided to use an inferior brushless design because they saw it trending on insta snap twit face.
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JAS

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BA, I agree, too many poor quality China motors. I like my old USA, German and swiss made tools. But sparks are still an issue for me.
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Blue Angel, Champion

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JAS, with your oxygen equipment, is a motor spark an issue if working outdoors? Just curious as there are many vapor/gas concerns that are only an issue when used in confined spaces or areas with no ventilation.

I'm not familiar with oxygen equipment and the safety restrictions that go along with it, but it would seem (to me anyway) that if you're working outdoors the risk of a spark igniting a concentration of gas would be pretty slim?
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David Cline

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I've seen people on oxygen in a casino surrounded by people smoking (one actually smoking themself!) so I can't imagine a brushed motor would really be much of a problem.
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JAS

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BA, the fumes from gas when refilling chokes me a bit as does the burnt gas. There's a safety code of so many feet away from sparks, so hand tools would be too close. I can't stand new carpet smells, glues ect. as they take my breath away. I will need a no/low VOC house if I could ever afford to build it, be safer for my son too who's 9.

David, I have seen idiots being near smokers and have seen them on oxygen smoking. My Doctor has had them in the emergency room when their oxygen ignited at the candala inside their nose and it was all melted. So yes there are dummies out their.

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