Tested on driveway, every time I stop using the mower it does not restart. Appears the handle clips don't lock well at all, and the right side slides dpwn which may be causing some kind of contact switch issue?
Is this normal / known behavior for a brand new, out-of-box mower? If so, it gives me little confidence that this mower will last 5 years, if it doesn't run now.
Ego support said they are sending me some new clips - but I feel like I should not have to fix a brand new mower plus I have no idea how difficult /easy of a fix this is; or the reliability of the fix long term.
Any suggestions / prior experience with new mowers and these clips? Should I return the mower and get another/different one? If I did that, how do I know another mower doesn't have the same problem as this one?
It seems the clamp replacement is pretty straightforward so that should go easily.
Agreed, right out of the box shouldn't fail like that but good on EGO CS to take care of you.
Might want to double check you have the handlebars pulled up firmly enough before engaging the clamp.
I imagine the chances of another one in a row having this problem would be pretty rare.
That said, manufacturing defects do happen, although I haven't seen any posts here about the handle clamps being one of them --- mostly just people who didn't understand the handles had to be fully extended. It sounds like you know they do have to be extended.
Replacing the clamps is easy enough to do. I did it with my original 20-inch mower as a precautionary measure. But new, right out of the box, I agree: You shouldn't have to "fix" a brand new mower. If I were you I'd be more inclined to just exchange it at Home Depot as defective.
Don't let this shake your confidence in the mower. Defects do happen. I have three friends who have all bought the 21-inch mower and they all love them.
I should state that I was able to extend the handle, click down the locks and start the mower. But after pushing it any distance (on my driveway), the right side of handle appears to slide down like a half inch, and I cant restart the mower (I guess because there is some sort of contact switch in the lock). In this configuration (both locks engaged where it had just started) the mower does not start again. I was able unengage the locks, re-extend the handle, re-lock and start again - with the same effect - unable to restart.
I don't want to mess with the locks while mowing - which was why I was asking if this is normal procedure / behavior or a design / manufacturing flaw.
Appears to be the latter - but I'm still irked that I have to fix and brand-new out-of-box mower and I'm now highly concerned about long term viability of these switches; if they don't work now, how are they going to work in 3 or 5 years? Plus I don't really understand why the lock-switches are need in the first place, since the mower already has a 2 part start process (button and bail switch). And the design sure seems suspect - being as it appears this was a prior problem and fixed at some point.
I am also concerned if i try to fix the mower I will be unable to return it to HD if I need to. And apparently there are no EGO service locations / experts, any any future repairs and DIY only? Is that accurate?
Is the handle only held in place by the pressure of the two locks? Seems like that would be a major issue for long term durability and wear after torquing the handle during normal use for a couple years - even a tiny amount of slippage and the mower will cease to function.
I wanted to go with EGO; bought 3 pieces of equipment last weekend: String trimmer is solid, blower is weak / poor, and mower doesn't run. I'm not exactly feeling great about my $1000 investment.
I went with EGO primarily because of my proximity to HD so returns are easy. It has historically been rated the best platform as well. I used to work for the Department of Energy and have a decent understanding of batteries and fuel cell tech and EGO had the most advanced battery when I got started. However, with the current competition there a lot more choices. Plus, from reading about users experience getting tools fixed, (is losing an entire summer to a mower repair) that 5 year warranty comes with a sizable “BUT” attached to it.
I have returned two of their tools that didn’t work for me so not all tools meet every expectation. Also, this is an EGO forum so there is probably a tendency to apologize for shortcomings so make up your own mind. One more thing, I’ve said it before but keep all of your packaging. Because of HDs great return policy, you could use these tools all summer and return them if they don’t meet expectations. Although problematic for my wife, I never get rid of a box!
And yes, it's touchy at times. I've not had to yet, but I can see the day coming where I may have to engineer that clip a bit to keep it in place.
These mowers do a really nice job on the grass, but I'll be honest: I don't rough-house it the way I would a little gas-powered $108 mower. I don't mow damp grass, and I don't let the grass get too tall. I bought this mower because I like the convenience, lack of smell, and quiet.
At some point I do think there'll be issues with wires crimping or maybe the motor wearing out.
My advice to you is to return it to Home Depot while you can. Either get a replacement or get a traditional mower.
This is not a serious dependable mower at this point of its
I only have had mine since August of 2018. It took me three days last weekend to get a hold of support (2 hours wait time on Friday night and following 2 days asked for return call in-line, we would miss the calls after 2+ or 3+ hours waiting). My mower, since I have had it more than 90 days, had to be sent for warranty work with one hour time spent getting to specific Home Depot that they ship from. 3 weeks possible length of time (no mower) on average, no guarantee on return time, and $22 deposit that I will get back whenever the mower is returned. I wish I had researched all of this prior to deciding to go with rechargeable and EGO brand.
EGO and other rechargeable mowers with several plastic parts seem to have larger portion of issues at early age. I am not sure how long mine will last but I am keeping my 18 year old Toro traditional mower as back up.
Signed: Frustrated LM2100 Self propelled Owner
I can get the handle fully extended until both sides "click". Left side locks in place, and then clamps - and stays secure. Right side clicks but never holds, and even when clamped, slides back into the telescoping tube. So definitely some sort of defect is present. I'm not even sure if the new clamp will fix this.
I have yet to receive the clamps kits that EGO customer service said they send, so I probably will return to HD. Ought to be an experience trying to get it back in the box,.
I haven't decided if I will get a replacement EGO battery powered mower or a Honda gas powered mower. I haven't decided about returning the blower [LB5302 -> 110 MPH 530 CFM with 2.5Ah], bu if I go to gas mower I probably will as the extra battery becomes much less important to support the ecosystem of related tools.
I got part from Ego CS. Just a single green clamp with NO instructions on how to replace it. That was the final straw.
I returned Ego mower + blower to HD. HD staff pushed back aggressively on the mower, but I stood my ground and they finally accepted the return after about 20 minutes of discussion with 3 different people. Apparently mower returns are on the rare side, but I did return it to a different HD then where I bought it; so maybe that was a factor. I also felt like maybe Ego and HD have some sort of business relationship (maybe Ego is an HD House brand like Ryobi?)
I ended up getting a Honda HRX217HYA for a bit more then the Ego mower + blower ($729 vs $678); build quality is much higher then Ego, usability is about the same (both are quite easy) and Honda offers some nifty features like the hydro-static drive. But needing to mess with gas & oil is definitely alot less convenient & much more hassle then slapping a battery on a charger. I never was able to mow with the Ego so I cant comment/ compare the cut & mulch quality.
I also think Honda is more capable to handle service requests then Ego, who I have low confidence in. It took me 2 calls, and 2+ hours just to connect to someone in Ego CS, and then I get a part with no instructions on how to install it. For a brand new mower that has some sort of defect, that I have to try and fix myself, and then 2+ hours on the phone, to only get a part with no instructions - that is totally unacceptable.
I kept the Ego trimmer which I really like and it works well; and I'm happy to not have to worry about dealing with a small gas engine trimmer or dragging a long cord for a plug-in electric trimmer.