Brand new EGO lawn mower is VERY LOUD and poor West Coast Support hours!

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  • Updated 5 years ago
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I bought my new EGO lawnmower yesterday at Home Depot and powered it up and used it for the first time today.  As I started it the words of a Home Depot reviewer came to mind that said he could cut his grass at 6am and not bother the neighbors so I was anticipating a nice quiet purr as I started it.  My EGO is so loud that I immediately turned it off for fear something was wrong with it.  It is as loud if not louder than my old gas powered mower. I went through the manuals and found the 'Need Help?' paper and then read the support hours and looked at the time.  I live in Southern California in the Pacific time zone.  EGO's support hours are 9am-5pm EST which is 3 hours later so when I needed to call at my 2:30pm it was 5:30pm EST and I couldn't call.  What kind of company sells a $500 eco-friendly lawnmower and doesn't staff their support line to service California customers who have to cut their lawns 365 days a year and probably buy a lot of 'eco-friendly' EGO lawnmowers?  I am very disappointed that their support staff is not staggered to support till 5pm Pacific time for support calls.  Perhaps the "Born in China, Growing Globally" Chervon (not Chevron) parent company could figure out how to route the PST time zone calls to a China facility after the Michigan folks have to leave the office at 5pm so PST customers can call support if they are having a problem after 2pm. I have so many other issues with this mower that I haven't seen reviewed.  I highly suspect since the majority of Home Depot reviews are 5 star stellar that they aren't real and the real people like me simply return their disappointing $500 EGO to Home Depot and don't take the time to review all of its to the contrary issues. 
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Diane Fanner

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Posted 5 years ago

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SCDC, Champion

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Good evening. The mower is loud enough to be mistaken for a quiet gas mower. Remember that this is about the most powerful battery mower on the market. Unfortunately the quieter he mower, it will have less power. This is a great gas mower replacement that will save you well in the long run.

I think maybe requesting extended hours for west coast customers is a bit more productive than bashing the company. Their support is great. I'm not trying to be rude, your comment should be put into consideration by EGO.

My painter was fooled by my mower, said no way when I told him it was battery powered.
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Jacob

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The mowers sound level can be deceiving if you are in a garage or not on grass. All you are hearing is the baffling of air from the blade. If you put it on the grass it gets quiet. I strongly suggest bringing back to home depot and get another if you suspect defects. What are your othed problems. I'm a real person, i really love my ego mower and i wouldn't want someone having a bad opinion of a product that is awesome in my opinion. I mow from 9 pm to midnight, I mow 1.5 acres of mainly country grass and thick weeds. If you get the deck filled up with clippings, and the clippings are wet-ish you will build up a grass ball and it will roll around under the deck. Its pretty loud when it does that, and it shakes a little.
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Diane Fanner

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My EGO mower is very loud and sounds the same whether it is on the sidewalk or is mowing grass.  Since one of the major reasons I bought it was because it was supposed to be a lot quieter than a regular gas mower, it is upsetting to me that it isn't.  I just bought the mower and used it only once today and since the mower was brand new it had no grass stuck to it.  I live in a suburb of Los Angeles and the lawn is Marathon sod.  The grass has mow-able edging and it borders a lot of flower beds. The front deck of the EGO mower has 7 1/2 inches before the blade cuts which is not normal for a lawn mower.  That means you can only cut an edge using the front of the mower if there is at least 8 inches of plant free space or no obstacles like a fence or a gate.  So the front of the mower does not mow in tight spaces and corners like a normal mower.  The side deck is a couple inches inside the front wheels and even more inside the rear wheels since they are wider than the front wheels. In order to mow the edge of the grass using the side of the mower you need to mow with both wheels several inches over the edging which is in my flower beds.  This is not ideal if your grass borders any type of vegetation that you don't want the lawn mower wheels running over.  In contrast my gas mower's side deck extends beyond the wheels so it easily cuts the edge without the wheels in the flower beds.  The front blade area of my gas mower is very close to the front and the front of the mower mows tight spaces, inside corners and edges well.  Mowers like my gas mower have been designed that way forever.  I did not expect the EGO to not have the same basic deck design that regular mowers have always had.  Also, the way the front wheels are narrower than the rear wheels there is a twice as wide wheel path left in the grass than if they were the same width and it is very noticeable in a not good way. With my gas mower you barely notice any wheel marks.

My front lawn got infested with nutsedge and the gas mower spread it to the backyard lawn.  My front lawn has just been re-sodded and I needed a new, sterile mower to cut it which is why I bought the EGO.

Jacob, if I was cutting your kind of grass and thick weeds the front and side blade clearance of the EGO and the wheel path of crushed turf wouldn't be a problem but if I had to cut 1 1/2 acres I think I would use a riding mower or brush hog.

SCDC, I did not bash the company.  I complained about valid issues and global economy aside, if I knew the EGO was made by a Chinese company I would not have bought it and I guess that's why their website does not mention it.
 
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Jacob

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Diane. I have a riding mower. I have a pretty cool 1964 allis chalmers B10 with a vacuum collection system and a 42" deck, but its loud. I just prefer using my EGO mower. Mainly because its quiet so I am not waking up my baby. But I enjoy the quiet nights when i mow, and it lets me spend more time with my family. An added benefit is that i have mowed 7 lbs off of my body this summer.
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Jennifer VandeWater, Community Manager

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Diane, thanks for your comments and we are disappointed that you aren't happy.  We actually expanded our customer service hours a few months ago to Monday through Friday from 8:30AM - 8:00PM EST and Saturday & Sunday from 10:00AM - 6:00PM EST specifically to help support the entire country as much as possible.  We're sorry you didn't give us a call yesterday when we could have helped until 5:00PM PST.  Regardless, perhaps you have a defect in your mower that we haven't identified.  While noise is all relative, we'd like to discuss your issues and try and get you up and running.  We hope you'll give us a chance to make this right for you.  We're available at 1-855-346-5656 until 8:00PM EST (5:00PM PST) all week and Saturday & Sunday from 10:00AM - 6:00PM EST (7:00AM - 3:00PM PST).
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Jacob

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Diane. Did you get this issue resolved? I am just checking because i am curious why your mower was so loud.
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Diane Fanner

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No, but I found that the EGO site says:  The EGO POWER+ Mower emits 20% less noise than a gas powered mower.

I can't discern a 20% noise difference between one loud mower and another loud mower.  The EGO is a loud mower and any reviews that say it isn't are not honest.
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SCDC, Champion

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That would be an accurate description.  They did not hide the fact that the mower produces noise.  The noise is very low pitched and not grumbly and loud as a gas mower.  I can cut my grass at any hour of the night without disturbing anyone. 

There are no lies about the noise and the fact we all say it is a gas mower replacement.  It is a different noise, and I require no ear protection as I did from my gas mower. 

(Edited)
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Diane Fanner

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The EGO noise is not very low pitched, it is very high pitched like an electric turbine.  Grumbly is not a word to describe sound or a gas mower but if you mean rumbling like a gas engine, that is very low pitched and more pleasant than the whine of the EGO.  You described the sounds backwards and you can not cut your grass without disturbing anyone, especially yourself. 

The lie about the noise is what you are saying.  20% less noise than a "gas mower"?  What make and model, what engine and what engine size?  It is not a different noise. I imagine there are posters who are happy to have a battery powered mower and that's why they bought their EGO and they are happy but if you bought your EGO because someone like you posts "I can cut my grass at any hour of the night without disturbing anyone.", that is simply not true and that purchaser will be disappointed.

The more you post your ridiculous statements, the more you sound like the Chinese EGO employee that you most likely are.
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Matt

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maybe you should just take the mower back and get a refund. call it a day! you made your point In YOUR option(wich your entitled to)its loud we get it. Also you sound like an employee of another company trying to bash Egos reputation.
(Edited)
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SCDC, Champion

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It is illegal to lie. I do not work for ego nor chervon. I work in the tire retreading business and live in South Carolina. I wish you the best for whatever decision you make. I agree with Matt .
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Jacob

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Diane. There is something wrong with your mower, instead of accusations, why don't you do all of us a favor, including EGO, who i can assure you i am not affiliated with, and return it for another. When the next mower is quiet, I hope next time you wait to be so rude to people who are trying to help you, and an appology would be nice. Especialy indicating that being chinese is a negative thing. That quite a racist comment and we will not tollerate that here on this forun. None of us are getting anything out of this forum besides helping eachother out. I do cut my grass at night with a baby who is very sensative to noise. I also assure you that the baby is not affiliated with EGO.
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Jacob

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There is something wrong with EGOs statement about it emitting 20% less noise. It emits 20% less decibles, where 90db is 113 times louder than 70. You will know the difference. Your screeching is probably broken motor brushes. They make a screeching sound when they aren't properly installed.
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Jennifer VandeWater, Community Manager

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We'd like to thank everyone for contributing to this conversation.  It is now closed.  Diane, we hope you were able to exchange your mower for one that works properly.  Otherwise, our customer service team is available by phone at 1-855-346-5656 until 8:00PM EST (5:00PM PST) all week and Saturday & Sunday from 10:00AM - 6:00PM EST (7:00AM - 3:00PM PST) if you'd like us to help you with a replacement.

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