Brand new 21 inch mower won't run longer than 10 seconds

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I just bought a new 21 inch mower (non-self propelled) this morning. Charged the battery as directed and inserted into mower. Started mower up and it runs for 5-10 seconds then stops before even starting to cut lawn. Power indicator on mower flashes Amber to green over and over. I wait then start again it starts right up then stops again with same blinking light. Already ckecked the clips and there is no debris underneath since it won't run long enough to start cutting grass. Any help would be greatly appreciated.
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Bill Brewer

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Posted 8 months ago

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Jacob, Champion

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Hmm. Does it also happen when you don't push forward, instead pull backwards? ( I'm serious. It helps troubleshoot)

Also does the motor stop fast or does it slow down and coast to a stop? I ask because it will help determine what is wrong.

The most likely senario is the motor cannot determine it's RPM. So it's defective. But answer the above questions first..
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Bill Brewer

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I didn't try going backwards but I will try in the morning. I can tell you it happens without even pushing it forward - like I start it and stand still and it happens.
The motor coasts to a stop - it's not a sudden stop.
Any other ideas besides moving it backwards that I can try in the morning?
Thanks for the reply
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Jacob, Champion

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Thanks

So that means it is NOT the button at the push key at the handle. When that one fails, it coasts to a stop.

2 things. Either the battery isn't communicating to the mower, or the motor rpm sensor isn't working. Either case means you need to exchange it. It's defective.

The snow blower for instance will flash that combination if a battery isn't communicating to the control board. I'm assuming they both experience the same senario.

Other possibilities are blade too tight causing the shaft to expand on the bearings, very unlikely as it's not just an overload indication and this would take a lot of torque.

Blade imballance possibly but it would shake alot.

Does the blade spin freely by hand?
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Bill Brewer

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Yes the blade spins by hand - I tested that this afternoon. Assuming I have a defective unit do you know how quickly Ego will replace it? Is it a long process or fairly quick? I only ask because I have not cancelled my lawn service yet so I keep them one more month.
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Jacob, Champion

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Take it back to home Depot. And exchange it. Don't deal with a wait for a product you just bought. Home Depot will replace it no questions asked.
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Jacob, Champion

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But maybe call ego customer service in the early morning when they open. It may be something I have overlooked. (Very likely)
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Bill Brewer

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Thanks - I spoke to customer service and they said to take it back to home Depot and exchange for another. Just picked up the replacement and am charging the battery. Will let you know how it goes. Thanks for your time and suggestions.

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