Bought blower from Home Depot but doesn’t appear to be new

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I bought what looked like a sealed snow blower and used a discount coupon. I got home later today and opened it and it doesn’t appear to be new. It’s well packed but missing some stickers on the machine, missing hex key, literature had words written on the front page and some nicks on the body. I tested it and it is working. I have a storm coming tomorrow and so I’ll probably need to use it.

What should I do? Should I return it after the storm? Will they give me back my coupon? Should I ask for money back? First time this has happened to me.
Photo of nabwong


  • 102 Points 100 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Ken

Ken, Champion

  • 73,600 Points 50k badge 2x thumb
Official Response
I would take it back before using it and explain why They should just straight-up exchange it. I'm sure it was a customer return that Home Depot put back out on the floor hoping no one would notice.

The only way I would accept that is if they gave me a significant discount for it being an open-box item.