blower stopped working

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  • Updated 4 years ago
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56V EGO Power + Blower stopped working.  The battery is fully charged.  How do I get it going again.
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Kathy Emery

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Posted 4 years ago

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Ken, Champion

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You haven't given us enough details to really be able to help you, but I suspect you'll need to contact customer support, which can help you with troubleshooting or the warranty.
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David Cline

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It could have overloaded, but I've only seen that with the mower and can't imagine that the blower should overload during normal use. If that were the case, it would start working again on its own after a few minutes.

Do you have an extra battery to try in your blower? If not, you could take your battery and make sure it works in one of the display tools at Home Depot to confirm if the issue is the battery or the blower. Either way, you would need to contact Ego for a warranty replacement if you are outside the return/exchange period.
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SCDC, Champion

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Speaking of the blower, it may be my imagination.  I use turbo almost exclusively since I need to move leafs, sticks, small rocks, debris.  Friday it sounded like Turbo was an octive higher.  It just sounded weird.  Blower seemed to work as normal though.  I love the blower, it's like putting was on a freshly polished car, it's that finishing touch.
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Kathy Edgar Emery

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I contacted customer service and they want me to have the receipt, which I can't find. I bought it within the last 18 months. Who keeps receipts that long. It looks like I'm out of luck with this machine.
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David Cline

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Home Depot (or wherever you bought it) may be able to reprint the receipt. It will help a lot if you know the date, location, and method of payment.

Some credit cards also capture detailed item purchase info with transaction records if the retailer provides it.

Good luck!
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Tim1951

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Having an original dated sales receipt is is pretty standard for any company providing warranty service on a product. This is from Ego's warranty policy:

"HOW TO OBTAIN SERVICE

For warranty service, please contact EGO customer service toll-free at 1-855-EGO-5656. When requesting warranty service, you must present the original dated sales receipt. An authorized service center will be selected to repair the product according to the stated warranty terms."
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Rob

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What's the point of asking for the serial number if they can only work from a receipt.  I purchased mine on my Home Depot card but I guess I'm going to see if the store can print me anything now just in case I need the thing serviced later, 

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Rob

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This!

Tim, I got a receipt but I don't presently know where it is.
When I needed a part for the Ego trimmer, alli did was call up and gave them the serial number. This let them know that I own the item. They also know that their items haven't been on the market for 5 years at this point so why would it be out of warranty. Just sounds like common sense to me. It's not like their service centers shouldn't be able to matchup the serial I gave them over the phone with the one on the mower and verify it is an Ego product and fix it. The receipt should be used ifi bought it in cash and were trying to return it to the store I bought it from.
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Tim1951

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I think the reason for the receipt is to ensure that the person claiming the warranty is the original purchaser of the equipment as the warranty is not transferable.
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SCDC, Champion

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Tim,  Well thought!  Either that or not stolen.
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SCDC, Champion

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Rob,

Some companies ask for the receipt number/cashier when you register their product.  That way the receipt can be pulled up or retrieved from the retailers system.  I think your problem should end up as a change in process for EGO's registration.  You should NOT have to keep a piece of thermal paper that whites out over a short period of time.  I think retailers do that on purpose  :/.  I use my phone and take a picture using a scan app for all of my big purchases, but that doesn't give any give me much of a feeling of security, as anything stored in the cloud can go bye bye (internet down).
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Blue Angel, Champion

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Tim is right. Even though the products are all less than 5 years old, the warranty only applies to the original purchaser and only if the product was purchased through an official vendor.
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Rob

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The first thing is that the warranty should always follow the product, not the owner. Does it diminish the item's build quality because another person used it? I really don't think so. That is just the manufacturer being lazy. Lots of items have warranties that are transferable. Don't 'pretend' your are the industry leader and then cut little corners at the users' expense. That's my bottom line on that. Yes, HD should have to register the item when it is purchased and if stolen, it can be tracked if reported but that isn't the reason here. It's the same reason why tores give you a mail in rebate as opposed to an instant one.....a lot of people don't take the time to mail them in and lose out on money.
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Tim1951

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The cost of a warranty is built into a product's initial cost and a transferable warranty would have a higher initial cost built in than a non transferable warranty.
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Rob

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Higher cost?  I don't think the cost could be higher.  It's a $500 electric lawn mower whose cost should be coming down at this point. 

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Tim1951

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Yes , the type and length of a warranty does affect the price of a product. I'm not sure why you think $500 for the mower, 4ah battery, and rapid charger is too high considering the build quality and warranty that Ego provides. After 12 uses I couldn't be happier with the product and believe it is a good value and is sold at a fair price.
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Blue Angel, Champion

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I think Rob's comments are based on battery technology getting cheaper with time.

It's a well known fact that lithium ion commodity cells, like the 18650 cells used in power tools, get cheaper and cheaper to produce every year. If I remember correctly, it's something like 7% per year for a given capacity.

If that remains true, the cost for Ego to purchase cells for a 4Ah battery in 2014 would be about the same as for a 5Ah battery in 2017 (25% increase / 3 years = 8.3% per year).

It will be interesting to see what happens to the global market prices of 18650 cells once Tesla has its Gigafactory operational. They plan to consume most of the cells themselves, but something tells me that Panasonic (their partner in the operation) will end up with lots more cells to sell into the market.
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Rob

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I think the price I paid for the mower was fair but now the tech is well over a year old.  According to one poster the tech was released well over a year and a half ago as he was an early adopter.  At this point the 5ah battery should now be a pack in for $499. 

For some other odd reason, I still don't see the 7.5ah battery listed on HD's website. 

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Tim1951

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I guess my yard is smaller than most but a 5ah battery or larger wouldn't help me as I don't exceed the run time with the 4ah battery.
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Rob

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I end using both my 4ah batteries to cover both my front and back yards so I could have used the 7.5ah battery but since I won't be getting any sort of trade in credit for my 2 4ah batteries, I don't think it's a go for me. 

I'm just interested in what kind of run times people will get in different lawn cutting conditions with it. My yard has a huge hill in it so I'm sure that kills a lot of the battery but I'm not exactly sure why since the mower isn't self propelled.  The extra work is all done by my legs when going up the up the hill.  Since the Ego Mower's blade doesn't speed up or slow down based upon resistance, what changes whether or not I'm cutting on a hill?

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Ken, Champion

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You're "sure" the hill kills your battery, but that doesn't mean it does. That's just your perception. The only way I can see that being the case is simply because it takes you longer to mow that part of your lawn because you're slower going uphill, and longer run time means more battery use.

As far as battery prices go, it's likely EGO did most of their battery manufacturing in one or two production runs, so the 4.0 Ah batteries were probably made last year and the prices reflect that.
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Denise C

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Official Response
Hi Kathy, thank you for your post, and we are sorry to hear that your blower is no longer working. We see that you have two emails addresses registered with our community site so we are not sure which one is better to contact you at. We'd like to get this taken care of for you, so if you could send me an email to support@egopowerplus.com with your phone number, I will call you back and work with you directly to assist you with this matter.
(Edited)

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