Blade won't cut or turn

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  • Updated 1 year ago
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I stopped to empty catcher; started again and it wouldn't cut even with full power. It was like the blade wasn't turning. I cleaned underneath, but didn't help. What do I do? This is the 20" model. 2 years old. What do I do? 
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Scharleen Citron

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Posted 1 year ago

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TheAtomTwister

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Official Response
Call EGO customer service at 1-855-346-5656 in the morning when their offices open and there is no line of people waiting to get through.  I'm guessing that an incident like this would be covered under warranty, as it sounds like at one place or another, the blade may have become detached from the motor.  When you get the mower running, what sound does it make?  Can you hear the blade spin or the motor grind against the blade?
(Edited)