Bit by the Stick, yep, it happened.

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  • Updated 4 years ago
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Well, it happened to me this evening.  Ran over a small branch, but it was big enough to cause the blade to slow and light go yellow.  Then noticed the mower is a little louder with a small vibration.  Yep, bent motor shaft.  I'll baby it along this summer, but I know it is now just a matter of time before I have to dig into the wallet again.  Nobody's fault but me and mother nature.  Just a bit depressing.  It must have hit funny, because the blade is still sharp with no hard "dents or dinks" from the stick.

Note:  This would happen with any mower.  Gas mowers vibrate so much to start with that you don't notice slight changes.  The EGO is so smooth that you notice it.

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SCDC, Champion

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Posted 4 years ago

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Blue Angel, Champion

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Man that SUCKS!

Ugh... not the way you want to spend your Saturday!

Maybe you can get in touch with a local repair facility and get it fixed reasonably. Feeling your pain!
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SCDC, Champion

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Yeah, I'll be calling support Monday to see what my options are, I know this isn't a warranty thing, but if I can baby it through the summer, then just get it fixed in the fall, I'll do that.  Still works and blade spines pretty freely.  So the bend is very small.  I'll just keep a new blade on it, well balanced.  We both know that the vibrations will eventually get worse until it just seizes.  Either way the motor will have to be replaced, so why not run it dry.

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David Cline, Champion

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Hopefully you can buy just the part(s) that you need to repair, but I do wonder how widespread their authorized repair shop network is.

And considering how unique the technology is, I wonder how large a repair could be completed for less than the cost of a new unit.
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SCDC, Champion

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Honestly, I'm hoping to buy the motor and do the work myself, then return the old one.  Like a core charge.  I trust myself better than most other people.  I've rebuilt many engines, refurbished defective components on circuit boards, repaired everything from iPhones to Servers.  If I can't replace the mower on this lawnmower, then something is wrong.

This is sort of a good test on how things are handled outside of warranty.  I will not pay someone else the labor to do what I can do.

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Blue Angel, Champion

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Agreed 100%
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Big D Bill

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Bad luck! Please keep us informed on how its going.
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Hi all, dropped the email to support this morning.  Lets see how this goes.  Once again, I don't expect any warranty on this, as this was not a defect on the mower, but damage caused by debris while mowing.  So this one is on me  :/
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Blue Angel, Champion

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Watching this one intensely... parts availability for DIYers is important.

If you do get the parts you need to fix it yourself, you should consider a quick DIY guide if it's a relatively simple job. You won't be the last to hit something solid with your mower.
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SCDC, Champion

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Absolutely, a nice step by step guide with pictures, in a clean working room.  Make it nice.
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I think I have a fix for this as the motor will probably cost more than I want to spend at this time.  I'm taking my mower to my buddy at the local tech college to straighten the shaft if it is possible.  EGO Support was helpful, that isn't the problem, it's my wallet.  I got sort of lucky, my mower still works!