Better Packaging

  • 2
  • Problem
  • Updated 3 years ago
  • Not a Problem
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In my previous post, I gave "HIGH PRAISES" to EGO Customer Service (CS) and still love their products.  An "area of improvement" I like to see is their packaging technique.  I received a "damaged" battery charger with my new backpack blower, and CS was "super" helpful in shipping me a new charger.  When the package arrived, however, it did not have any "bubble wrap" to protect the content.  We all know how "rough" delivery companies can be, so the "lack" of protection could cause major damage to the content(s) - which in the end, could cost EGO more money to ship out a replacement part(s).


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David HD, Champion

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Posted 3 years ago

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Blue Angel, Champion

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I have no idea what you're worried about...
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David HD, Champion

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Ha ha ... that explained why the charger was "upside down" when I opened the package ....
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Dave .

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yeah, that packaging looks pretty pathetic.  I order tons of things on line and it amazes me when something is shipped as if the intent is to have it disintegrate before reaching it's destination.  years ago I received a Makita sliding compound miter saw (not a cheap item to play Russian roulette with) packaged only in it's factory box which was NOT designed to be shipped by itself--too flimsy.  Of course, the saw arrived damaged...
(Edited)
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John Cole

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Everything I have received EGO wise has come well packed,and a major plus, packed with ribbed cardboard, rather than the usual horrible styrofoam.
Don't know if this is down to EGO or the supplier though?
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David HD, Champion

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In this situation, it was definitely EGO CS as I was told by them that the package was going out the same day I called. It could be the shipping people who did the packaging or lack there of - in my case.
(Edited)
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Exrace

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Looked to be packed by someone from the "Office Space" movie. They must not have read the packing "memo".
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Dave .

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That's our favorite comedy.  AAMOF, just watched it for the zillionth time, yesterday.  I think I can recite about 70% of the dialog.
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Jennifer VandeWater, Community Manager

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Official Response
Thanks for sharing this picture David.  We'll be sure to share this with our team for improvement.
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David HD, Champion

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Thanks Jennifer, just hate to see your products get damaged during shipping, when it can be prevented with a simple "bubble wrap."
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John Cole

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Plastic " bubble wrap" bit of a no no!? when most people ( hopefully) are moving into these products in order to reduce their carbon footprint?
Everything of mine was delivered in recycled ribbed cardboard which I counted as a major plus for EgO......is this style of packaging just a UK thing?
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David HD, Champion

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I don't think so, as my new EGO backpack blower came with plastic bags around the base where the blower was rest on, the standard charger, and around the top of the blower.  I agree with you if they can move away from "bubble wraps" the better, but I am not sure what EGO uses on all their future packaging.
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Blue Angel, Champion

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I was EXTREMELY impressed with some Dell monitors I bought at work recently, U2415's IIRC. Thin plastic covering all the scratch-prone surfaces, which is pretty much unavoidable, but everything else was a like a Tetris assembly of corrugated cardboard and not a single piece of styrofoam anywhere.

The way I see it, there's no excuse to use styrofoam anymore for anything less than dishwasher sized appliances.
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David HD, Champion

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Agree!

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