Battery Warranty (replacement)

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  • Updated 5 years ago
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Hello, If the battery fails after 2 years, how long would the replacement battery be covered? Would it still just be for the duration of the original 3 years from purchase?

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Brian

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Posted 5 years ago

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Jennifer VandeWater, Community Manager

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Official Response
Hi Brian, thanks for raising this point.  Your batteries (and any replacements) will be covered for a period of 3 years from the date of purchase.  If a replacement is sent, your warranty would be covered for the duration of the original purchase date.  So, if at 2 years, you get a replacement battery, you would have one more year of coverage to get to the total 3 years of coverage.  Hope this helps!

(Edited)
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Justin Retzlaff

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Is battery replacement during the 3 year period prorated? Or do we get a completely new battery for free if it fails within the 3 year window? And what constitutes failure? I've been told that industry standard for L-ion batteries is when the battery has degraded by 30%. What is EGO's determination for battery warranty?
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Jennifer VandeWater, Community Manager

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Our battery and charger warranty covers a free and full replacement within 3 years from purchase. Battery failure is determined on a case by case basis.  Simply contact us if you should have any issues and we'll take care of you from there.  We stand behind our products!
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Justin Retzlaff

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What concerns me is the talk of "case by case basis".  Other companies determine a battery capacity residual that must meet a certain usage barrier at the end of warranty period.  Meaning it must have X% of battery life left at 3 years.  Pardon if I'm a bit leary of spending over $1000 on a new system that does not clearly define their warranty program.
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Dominic49

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Justin, unfortunately there is not a battery % metere so it would be hard for us as consumers to tell when exactly and how much degradation has taken place.

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