Battery Made Loud Popping Sound when placed in charger

  • 1
  • Question
  • Updated 5 years ago
  • Answered
Merged

This conversation has been merged. Please reference the main conversation: Strange mower problem

After 2nd mowing, we put the battery in the charger and it made a loud POP sound.  Is this normal or defective?  Is it safe to use again???
Photo of Linda

Linda

  • 92 Points 75 badge 2x thumb

Posted 5 years ago

  • 1
Photo of Linda

Linda

  • 92 Points 75 badge 2x thumb
Spoke with Customer Service & new charger will be shipped and should be received within 3-4 days.
Photo of Jennifer VandeWater

Jennifer VandeWater, Community Manager

  • 80,868 Points 50k badge 2x thumb
Official Response
We're glad we were able to take care of you so quickly.  Please let us know if there's anything else we can help with.
Photo of Kevin

Kevin

  • 332 Points 250 badge 2x thumb
I am now the happy owner of an EGO mower, and also the string trimmer (although I haven't tried it out yet)! 

However, I too have the loud POP, which occurs when plugging in the quick charger that came with the mower.  I can see the spark jump when it is just about plugged in.  This is a GFCI outlet in the kitchen, but I don't think it is an Arc Fault protected outlet, and the GFCI outlet does not trip.  It does seem as if it was especially bad the first time it was plugged in.  I have used it several times, with no apparent problems.

As a final clarification, I follow the instructions and plug the charger in without the battery.  As I'm plugging it in I hear the POP and see the arc, when fully plugged in the fan starts briefly.  I then put the battery in the charger and it apparently charges normally.

So I'm not sure if this is a common thing with the quick chargers, or if my quick charger is not working as it should.

Thanks for the help.
Photo of Jennifer VandeWater

Jennifer VandeWater, Community Manager

  • 80,868 Points 50k badge 2x thumb
Kevin,  it sounds like your charger isn't functioning properly either.  Give us a call so we can get a replacement out to you right away.  We're here until 8:00PM EST today at 1-855-346-5656.

This conversation is no longer open for comments or replies.