Battery taking a long time to charge

  • 1
  • Question
  • Updated 6 years ago
  • Answered
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: out of date

Does it take a long time to charge the battery the first time? I have been charging for a few hours, and the amber light on 25% doesn't change.
Photo of Stuart

Stuart

  • 70 Points

Posted 6 years ago

  • 1
Photo of Jennifer VandeWater

Jennifer VandeWater, Community Manager

  • 81,028 Points 50k badge 2x thumb
Official Response
Stuart, we are curious to hear more about what's happening to your battery/charger as it shouldn't take more than 80 minutes to charge any battery on our standard charger and only a maximum of 30 minutes on our 30-Minute charger.  Please call us customer service department at 1-855-346-5656 and we can help diagnose what's happening with your charger/battery. We are available Monday through Friday from 8:30AM - 8:00PM EST and Saturday and Sunday from 10:00AM - 6:00PM EST.
(Edited)