Battery taking a long time to charge

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  • Updated 6 years ago
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Does it take a long time to charge the battery the first time? I have been charging for a few hours, and the amber light on 25% doesn't change.
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Posted 6 years ago

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Jennifer VandeWater, Community Manager

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Official Response
Stuart, we are curious to hear more about what's happening to your battery/charger as it shouldn't take more than 80 minutes to charge any battery on our standard charger and only a maximum of 30 minutes on our 30-Minute charger.  Please call us customer service department at 1-855-346-5656 and we can help diagnose what's happening with your charger/battery. We are available Monday through Friday from 8:30AM - 8:00PM EST and Saturday and Sunday from 10:00AM - 6:00PM EST.