Battery Stopped Working

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  • Updated 4 years ago
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Battery is fully charged but no working. I see a flashing red light. This is a fairly new battery, about one year old and only 10-15 uses so far. Please advise as to the solution. Thanks
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Michael Phelan

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Posted 4 years ago

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Denise C

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Official Response
Hi Michael, thanks for your post! I see that you called in yesterday and spoke to Lina, who placed an order for a new battery and charger. You should receive an email in the next few days with a pre-paid return label attached so you can send us back your old battery and charger; and then another email will be sent a few days later with a UPS tracking number for your replacements. Please don't forget to give us a call back or send us an email to support@egopowerplus.com when you receive your new items so we can update the serial numbers.