battery stays on red light

  • 4
  • Question
  • Updated 5 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Out of date

battery stays red even when fully charged
this week is started blinking and discharged
can this be repaired? or return?
Photo of greg


  • 100 Points 100 badge 2x thumb

Posted 5 years ago

  • 4
Photo of Jennifer VandeWater

Jennifer VandeWater, Community Manager

  • 81,068 Points 50k badge 2x thumb
Official Response
Greg, we are sorry to hear about your battery. Please give us a call so we can troubleshoot further with you and determine if it's a problem with your charger or battery.  You can rest easy knowing you are covered by our three-year warranty.  Please call us at 1-855-EGO-5656 (1-855-346-5656).