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Hypothetical question:  Looking for a customer service response. I live in Alaska, and the only way I could get a 5.0 battery was to order on line through Home Depot, I paid with my credit card. I had it delivered to my son house in Phoenix, AZ.  Then I drove back to Alaska with the battery.  If something should fail before the warranty period is up will you mail me a new battery in Alaska as long as I have the appropriate paperwork for the battery?
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Posted 4 years ago

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Samuel Strong

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Official Response
Hello Larry,

Thank you for your EGO purchase and great warranty question. If you were to have an issue occur with the 5.0Ah battery, we would certainly help you with a replacement even if you are in Alaska. All that we would ask is you please call us in order to troubleshoot first, and from there we would help with the warranty and replacement process. We hope you enjoy your EGO products!