This conversation has been merged. Please reference the main conversation: Either my Battery is no good or my charger is not working. Is this normal?
However there is one thing that bothers me. The warranty service.
I have one worx 18v battery dead. I just email them, They look up their system, they send me a new battery without asking me to mail the old one back and it arrived in 4 business days. Monday I contact them, Friday I receive the battery.
Not to mention Kobalt, a 2AH battery is fried in the mower, I just brought the battery in. No question asked Lowes exchanged the battery for me. True Hassel Free warranty! I still use the Kobalt 40V mower just because their 5 year hassle free warranty. I would love to switch to EGO mower if the warranty is comparable.
Now come to EGO warranty service. My EGO blower battery is dead on 4/26. Charger shows solid red. I contact EGO on 4/28, customer service said the replacement battery/charger will arrive in 5-7 business day. But it is not. I received an email saying it will arrive on 5/12, why it took so long? In my years of online transactions, it is really rare to see an item arrives after the promised date.
I complain here because I hold high expectation for EGO. I truly love the product. Compare with my battery warranty experience with WORX and Kobalt, I think EGO has room to improve.
Again EGO is great product, I hope the warranty can be as great as the product.