Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: duplicate
Trim time not lasting as long as when first purchased
-
170 Points
- like not purchasing any more products
Posted 3 years ago
-
1,134 Points
David HD, Champion
-
35,092 Points
Chris, your EGO battery has a 3-year limited warranty - so yes, I would contact EGO Customer Service Department for assistance:
Customer Service Department can also be reached at 1-855-EGO-5656 (1-855-346-5656)
from 8:30AM - 8:00PM EST (Monday - Friday) & 10:00AM - 6:00PM EST (Saturday & Sunday).
Customer Service Department can also be reached at 1-855-EGO-5656 (1-855-346-5656)
from 8:30AM - 8:00PM EST (Monday - Friday) & 10:00AM - 6:00PM EST (Saturday & Sunday).
-
170 Points
I wrote into service cause I had no number and usually numbers lead to long wait times or no English and have gotten no response
Ken, Champion
-
73,580 Points
-
170 Points
Blue Angel, Champion
-
179,988 Points
-
170 Points
David HD, Champion
-
35,092 Points
-
170 Points
Good idea, I've used air compressor which has worked and when I put it up for season I took everything off and cleaned almost to new look. Since ego has nothing to say I guess I won't purchase anything else from them. Too bad cause I really like it when I first got it
-
37,182 Points
So you called and DIDN'T get help from Ego??
I had a 2 year old battery that didn't work in just one tool this spring. A five minute phone call had a brand new replacement on the way. Ego stands behind their products better than any company I know.
I had a 2 year old battery that didn't work in just one tool this spring. A five minute phone call had a brand new replacement on the way. Ego stands behind their products better than any company I know.
-
170 Points
I called about 2 months ago and got transferred back n forth 3 times and hung up, sent them letter and no reply .
Blue Angel, Champion
-
179,988 Points
They went through some staffing issues with their Customer Service team earlier this year and had a hard time managing their call volume. As far as I know they're back on top of things now.
I'd give them a call and see what they can do for you... if you decide not to buy any more of their products that's your prerogative, but at the very least you won't be stuck with a trimmer you can't use! :-)
I'd give them a call and see what they can do for you... if you decide not to buy any more of their products that's your prerogative, but at the very least you won't be stuck with a trimmer you can't use! :-)
Jennifer VandeWater, Community Manager
-
81,048 Points
Chris, we see you called into our customer service team today and got the help you needed. Thanks for giving us a chance to help you out and not giving up on us. As Blue mentioned, we had a bit of an understaffing issue at the beginning of the season but we're all caught up now. Keep us posted if you need anything further.
Blue Angel, Champion
-
179,968 Points
Great to hear!!!
-
170 Points
Thanks for all the great advise and vote of confidence ego has started the process of righting a wrong. Night and day difference in how it was few months ago
Blue Angel, Champion
-
179,988 Points
Welcome back, Chris! :-)
