battery not charging all the way

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  • Problem
  • Updated 2 months ago
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My 7.5 amp battery only keeps a charge for about 5 minutes when fully charged. I use the battery in my ego lawn more. I am using a rapid charger.

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Eric Cannon

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Posted 3 months ago

  • 1
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Eric Cannon

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also I have been on hold for customer service is there another way to reach customer service about this issue

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Ken, Champion

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Official Response
Customer service is having some technical problems they're working to resolve. Once they get it fixed and you get ahold of them they'll ship you out a replacement battery.
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Eric Cannon

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Thanks Ken is there another way to reach tech support --I did create a case as well
still waiting for a call back

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Eric Cannon

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also I think possible the charger is problematic because the fan stays on even after a full charge
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summetj

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Eric - The fan on the chargers will stay on for a while (maybe up to 30 minutes or so?) after all 4 lights are solid, cooling the battery. But if you wait a while, the fan should turn off eventually (but it doesn't turn off right when the battery finishes charging).  I'm not sure if it's on a timer, or if it just keeps going until the battery temperature sensor reports that the cells are cooled down, so the length of time it stays on after the charge might be temperature dependent.
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Eric Cannon

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I have been on hold for several hours today and yesterday. The option to press 1 for a call back does not work. I am very unhappy with customer services and thinking to look for another company. My time is valuable and I don't have hours and hours to wait for customer support.
Please respond to case 00328446. I don't have these kinds of customer support issues with other companies. It is unacceptable and unexcuseable for customers to wait 6 hours on hold with no response.

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Eric Cannon

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Also,
I called more than a week ago and never got a a call back.
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Holly Redmond

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i am having issue as well trying to get ahold of customer service and i am having the same issue my battery charges all the light are green and it dies with in 15 min of mowing the battery is 2 years old