Battery not charging

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When I place my discharged 56v battery (red indicator) on my charger, the charging light briefly shows on green bar then all 4 green lights come on. The battery is still dead and the charger does not initiate a charging cycle. What’s up?
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John Vaille

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Posted 9 months ago

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Oregon Mike, Champion

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Sounds like you are trying it on the rapid charger. Do you also have a standard charger? If so, give it a try on there to see if it's the battery or charger. Alternately, if you have another battery that you know will charge on the rapid charger put it on the rapid charger to make sure the charger is working ok.
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craig koralek

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I took the battery and banged it on the concrete garage floor.  I then put it back in the mower and, presto, it worked!
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szwoopp, Champion

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Probably not a good system.  A call to customer service would be much more helpful in the long run.
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craig koralek

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Actually, my battery was out of warranty by a month. I called EGO and they said “tough luck.” I checked and a new battery was nearly $200. Spending that much every 3 years is absurd. I only use the mower 5
months a year. I looked online and someone suggested giving the battery a hard tap. It worked and had been recharged several times since. It is with a try!!!!
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Chris Coppola

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Just read this. Same here. I'm lazy, so I assessed the flattest/most durable surface of the battery, held it approx. 6 inches off my concrete garage floor, and whacked it. One solid hit but not like a neanderthal. Put it on the charger and the fan fired up, all lights in order. Thank you, internet!
(Edited)
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John Vaille

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Oregon Mike,
I only have the one charger that came with the mower. It has worked well for 3 years, but now when I place the battery on the charger a single green light comes one for a second or so and then all four lights come on the charger indicating that the battery is charged. Before this, it the charger fan would come on and the battery charge over the next few minutes/hours. Now there is nothing happening to the battery. The indicator on the battery remains red. 
Frankly, I suspect that the charge is not working properly. When I unplug the charger a, wait a minute or so and replug it, the first green light comes on and the fan stars for about a second. When I put the battery in, the first green light lights and then all four light up. No fan, no charging cycle.
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szwoopp, Champion

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You could try putting the battery on the charger with the charger not plugged in.  Then with the battery in place plug the charger in.  This can reset their brains.

Worth a try.  Then call CS like David said
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David HD, Champion

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John, I would contact Customer Service in the morning to have them diagnose the problem.  If the charger is defective, then they will send you a replacement charger.  This occurred to me last year as well, and EGO took care of it - so you are covered!

They can be reached at 1-855-EGO-5656 (1-855-346-5656) from 8:30AM - 8:00PM EST (Monday - Friday) & 10:00AM - 6:00PM EST (Saturday & Sunday).

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Holly Redmond

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can't get a hold of any one ! aggerivating!

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Lee Filbert

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Same issue with my charger and battery after 2 years. They just sent a new battery and now that will not take a charge. 3 weeks of downtime, with limited support. It took 3 calls with call backs when I was not near the device to troubleshoot.
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szwoopp, Champion

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Are you certain the battery needs a charge,  It will not charge if close to fully charged already.

Do you have another charger to determine if the charger is the issue.
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Lee Filbert

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New battery was fully discharged since I ran it down after receipt.  CS is sending out a new charger.