Battery

  • 2
  • Problem
  • Updated 4 years ago
  • Solved
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Had mower since November it work great, except yesterday the Battery will not charge Starts to go and then in a few seconds the red light comes on says defective? What do i do now can you help ?
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deanna

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Posted 4 years ago

  • 2
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SCDC, Champion

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Official Response
Deanna,

Customer service is still open.  Please call them for the quickest resolution.  For all Customer Service requests, please dial 1-855-EGO-5656 (1-855-346-5656). Agents are available 8:30am – 8:00pm EST (Monday – Friday) & 10:00AM - 6:00PM EST (Saturday and Sunday).
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Denise C

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Official Response
Hi Deanna! Thank you for your post and we are sorry to hear that you are having with your battery, and/or charger. I was able to locate your account, but there is no phone number listed int he account. I also noticed that the serial number you entered for your mower upon registration is incorrect, as it should start with a U13 or U14, followed by 7 digits. Please either give us a call at 855-346-5656 so we can troubleshoot further over the phone; -or- send an email to support@egopowerplus.com with your phone number and I will call you back to assist you today.