How long and or wet is your grass ?
Is the bag overfilled ?
Is the underside clean?
Is the blade sharp ?
- these may cause an overload.
If no strenuous conditions then you may have a faulty overload sensor on your mower in need of a repair
Ego recommends contacting them before bringing your tool in for repair to confirm your warranty status and make them aware of the repair. They can also help you trouble shoot the problem.
You can ask them to let you fix it yourself. Some have reported being able to do so, but generally due to the warrantythey will direct you to a repair center - most commonly HD. If you are in a populated area you can call a couple HD near you and maybe find one that is more willing / likely to do the repair in house.
Not all Home
Depots perform the repair on-site, so it is possible they'll be sending your
mower out. However, per Ego service agreement, the entire process should not
take more than 4-6 weeks. If it takes more than four, please give Ego
support team a call (1-855-346-5656). They will get involved
In the meantime, you can always get real-time updates on your mower's status by calling 1-855-284-3349. This is the number for Home Depot's warranty department, where associates can instantly search for and assist with your case.