Battery issue with push mower?

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  • Updated 3 months ago
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  • (Edited)
Battery, charger or mower problem?

The mower w/battery and charger was purchased in August 2016

I used to be able to mow both my (small- abt. 3,500 sq. ft. total) front and back yards with one charge as recently as last fall. Starting this spring I could barely get through one or the other. The last time I got about 3/4 of the back mowed before the light turned red, then flashed red and died. When I put the battery in the charger, all of the green bars lit up, as though the battery was fully charged, and the charger shut down. When I put the battery in the mower, it ran for a few seconds, then the red light flashed and the mower stopped.
I called customer service and they told me to bring the mower in to Home Depot for service. The CS agent gave me the impression that HD could test the battery and charger, in case that is where the problem lies. The folks at HD said that was not the case, unlike other companies, EGO does not provide them with a way to test either component.
Any suggestions on how I can check the battery without losing the mower for weeks - and having to pay someone to mow my lawn?
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carlainmichigan

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Posted 6 months ago

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carlainmichigan

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I just got off the phone with customer service (after a 30 minute wait - not too bad) and a very nice young woman agreed that I need a new battery and should get one this week. I will post when it arrives.

Feeling better about EGO now. I will feel much better when my battery arrives.
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Ken, Champion

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That's not a bad wait coming off a holiday weekend.

Let us know how long the battery takes to arrive.