Battery Issue

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  • Problem
  • Updated 3 years ago
  • Solved
Archived and Closed

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I just purchased a new trimmer and 56V battery indicator light does not work and I can not get it to charge.  What do I do?
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Mark Ashman

  • 70 Points

Posted 3 years ago

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Jennifer VandeWater, Community Manager

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Official Response
Hi Mark, as Exrace suggested, have you tried to plug the charger into another outlet?  Do the lights on the charger light up when you first plug it in (without the battery inserted)?  When you push the button on the battery, do you see no light at all?  Our customer service team is here to help as well.  We're only a phone call away at 1-855-346-5656.