Battery is stuck in lawn mower

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I bought my lawn mower towards the end of the summer last year. After using it for the first time this season, yesterday, I am not able to remove the battery from the mower. I am able to push the button labeled "push click" but it doesn't click nor does it dislodge the battery. I searched the forum and found a suggestion to push the battery in while pushing the button to dislodge it - tried it but it doesn't work. I love my mower and I'd like to continue using it. HELP!
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Noni W.

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Posted 2 months ago

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William E Hanson

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Assuming you didn't leave the battery in the mower over Winter. If you did, ithe contacts may have corroded and need strong hands to get it to relesse. It is spring loaded and pushing the green button should release it. Try pushing down on the button and pulling the battery up simultaneously.
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Noni W.

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I put the battery in the mower right before I operated it and about 30 minutes after I charged it fully. I tried pushing down on the battery while pressing the button with no success.
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TK

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Kobalt includes a five-year warranty on the lawn mower and parts and a three-year warranty on the battery packs. This is a generous warranty policy compared to those of other electric lawn mower manufacturers.

In the event you need the mower serviced, you can return to your local Lowe's hardware store for assistance. If it is within the warranty period, Lowe's will replace the mower or refund your money. You can also download the owner's manual and find customer service contact information on Kobalt's or Lowe's website.  EGO needs this warranty...BAD

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William E Hanson

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TK, that's the same warranty EGO has, but Kobalt and/Lowe's is no comparison, at least from my experience.
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William E Hanson

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TK, 90 day return at HD or 1 year if bought on HD Card. Based on my experiences at Lowe's, I wouldn't buy anything from them at half price with double warranty.
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TK

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To each his own. I was just being factual.
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szwoopp, Champion

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2 different systems TK

The HD repair process has had some problems in some locations and done well in other locations.  Seems to depend on the staffing of the local repair department.

The HD return system is generally without question returns are accepted for full refund or replacement. 

Ego has a 5 years tool and 3 year battery/charger warranty, so your facts are a bit off.
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TK

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No they are not off. If your mower breaks after 3 years you can't take it back ,and get a new one..  HD has 1 year, if you have used their credit card.  Fact...
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Sibyl Smith

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Here is the way it worked with my Ryobi blower - and I'm sure it will be the same IF I ever have trouble with the EGO:

1. I took the blower and receipt to my HD repair dept.   
2. They said it was under 'factory' warranty (2 years out of a 3 year warranty).  Said it would be repaired or replaced.
3. They charged a refundable shipping ($20.) fee.
4. They called when my blower was repaired, refunded my money and gave me my repaired blower.

HD is very reliable and customer friendly.  When my first battery mower (Ryobi 40V) didn't work right out of the box, they gave me a $50. customer satisfaction discount on an EGO.   AND, I love this 3 year old EGO LM2101 non-self-propelled mower!   LOVE IT!!! Also love and appreciate HD and their guys that help me with problems/puzzles, maintenance/repairs -  like our great EGO champions always do!

I DO baby my equipment.   I have machines that last 15+ years, way past warranty, because I am careful and don't abuse/neglect them.  
(Edited)
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Paul Christenson

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Try pushing down on the battery and while doing that push on the release
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Oregon Mike, Champion

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In the OP that was already tried.
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Noni W.

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I put the battery in the mower right before I operated it and about 30 minutes after I charged it fully. I tried pushing down on the battery while pressing the button with no success.
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Sibyl Smith

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Have you tried pressing the button while pulling the battery up?

I would advise never to leave the battery outdoors or even in the garage over the winter.   My battery comes inside when I finish mowing and lives in climate controlled comfort all winter and summer.  I'm extra careful not to drop it too and never put it down on ground or garage floor.   It's a $200+ item and that means I treat it like it's a baby or the Nuclear Football.  
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Noni W.

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I put the battery in the mower right before I operated it and about 30 minutes after I charged it fully. I tried pushing down on the battery while pressing the button with no success. I bring the battery into my house when the mower is not in use. I've never even left it in the garage with the mower.
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Noni W.

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I've also tried pulling the battery up while pushing the button with no success.
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Sibyl Smith

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Then, you have done all the right things - and tried everything.  

The only thing left to do is take it to Home Depot repair department, along with your purchase receipt and ask for help.