Battery is less than 2 months old and is dead

  • 1
  • Problem
  • Updated 1 year ago
  • Solved
Merged

This conversation has been merged. Please reference the main conversation: Is my battery dead?

My battery worked fine the first two times I trimmed my yard and then the battery started to lash green. Now when i place it on the charger the battery flashes green and the charger goes through the normal charge cycle and the charger light turns green to indictae a normal chareg but the battery is dead.
Photo of Glenn

Glenn

  • 112 Points 100 badge 2x thumb

Posted 1 year ago

  • 1
Photo of David HD

David HD, Champion

  • 27,366 Points 20k badge 2x thumb
Official Response
Glen, call Customer Service Department and they will assist you with this issue.  Call early in the day to avoid the "long hold" on the phone.

Customer Service Department can be reached at 1-855-EGO-5656 (1-855-346-5656) from 8:30AM - 8:00PM EST (Monday - Friday) & 10:00AM - 6:00PM EST (Saturday & Sunday).