Battery Defect is really a charging station defect

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  • Updated 3 years ago
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I have a 21 inch power lawn mower. After less than a month after I bought it, the battery would not charge. I called customer service, and was shipped a new battery. Upon receiving the new battery, I placed it on the old charging station and the same happened as before, the whirring sounds and lights began, then ceased all activity within less than a minute. The battery was blinking a quick red indicator light.

Why didn't they replace the charging station AND the battery together???

Now I have to wait another two weeks to resolve the issue, meanwhile I have to hire out the mowing to a service provider. It seems like a great idea to have an electric mower, but the reality is definitely
 different.
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Kelly Young

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Posted 3 years ago

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Ken, Champion

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Official Response
The easy answer to your question, Kelly, is that the battery and the rapid charger are both expensive items. There's no need to replace both when only one is defective. I'm surprised, though, that customer service didn't do a more thorough job of trouble shooting.

That said, whenever I encounter a defective product and I'm still within a store's return period, I return the defective item to the place of purchase for a replacement rather than wait for a replacement to be shipped to me.
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Jennifer VandeWater, Community Manager

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Official Response
Hi all, our customer service team runs through the same challenges when trying to determine the troublemaker when there's a battery or charger issue.  Unfortunately, their guess was wrong this time but at least the charger is on its way now too.  We try not to refer people back to the store for a return because we want to help in advance of having to pack everything up.  It's generally a hassle to pack up the mower for a replacement and sometimes we are able to get the culprit on the first time. Kelly, we're sorry that we didn't get it right the first time and we apologize for the turnaround time in the replacement to you.