Bad customer service and pain in the ass site

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  • Updated 2 years ago
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Archived and Closed

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I have purchased the Ego mower, Ego blower, Ego hedge trimmer and the Ego trimmer. I WAS happy with everything until I had a problem with the battery on my mower. I called them and was helped with a nice lady and after jumping through all of there hoops even having to call Home depot corporate to get a copy of my receipt they sent me an email on Sept 12 stating the would be sending me a new battery and I would have it in 5-7 days. It is now Oct 3 and I have not received the battery and have emailed them 3 times over the last 10 days and have not gotten a response. I have been borrowing my neighbors gas mower to mow my yard and I guess I will be purchasing a new mower seeing the season is almost over here. It will not be a Ego mower.
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todd

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  • pissed off

Posted 2 years ago

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Blue Angel, Champion

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The best way to get in touch with Ego is to call Customer Service, and calling early in the day helps avoid long hold times.

Ego indicated a long time ago that they were shifting away from the email system and towards call-based service. Perhaps there should be an automated reply email indicating this if there's not?
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todd

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When I called and actually talked to someone they asked me to proceed by email so not sure what your talking about. Plus you sent a response but didn't help one bit. Thanks for nothing.
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Ken, Champion

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Blue Angel isn't an Ego employee (and neither am I), so he's not in a position to "help you" directly, so no need to be rude. But his advice to call customer service back is a solid one, and early in the day is best.
(Edited)
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Amber F., Official EGO Rep

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Official Response
We are sorry you've had such a difficult experience, Todd. Our team is looking into your case right now to help resolve this issue as quickly as possible. 

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