Bad customer service and pain in the ass site

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  • Problem
  • Updated 1 year ago
  • Solved
Archived and Closed

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I have purchased the Ego mower, Ego blower, Ego hedge trimmer and the Ego trimmer. I WAS happy with everything until I had a problem with the battery on my mower. I called them and was helped with a nice lady and after jumping through all of there hoops even having to call Home depot corporate to get a copy of my receipt they sent me an email on Sept 12 stating the would be sending me a new battery and I would have it in 5-7 days. It is now Oct 3 and I have not received the battery and have emailed them 3 times over the last 10 days and have not gotten a response. I have been borrowing my neighbors gas mower to mow my yard and I guess I will be purchasing a new mower seeing the season is almost over here. It will not be a Ego mower.
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todd

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  • pissed off

Posted 1 year ago

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Amber F., Official EGO Rep

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Official Response
We are sorry you've had such a difficult experience, Todd. Our team is looking into your case right now to help resolve this issue as quickly as possible.