Atrocious warranty service at Home Depot

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  • Updated 5 months ago
  • Solved
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I really, really like this mower.  It cuts well, it's quiet, folds up nice and neat, no parts to rust.  A pleasure to mow with.    But......  Just hope it doesn't break down, your screwed if it does.    I've had this mower for over 1 year and not a single problem; a week after I last used it I went out to mow and nothing.  The battery was full, lights came on but no propulsion or mower action.  Called Ego they took my info and said to take it to Home Depot for repair.  As a former HD employee this made me cringe.  

So I took it to HD, where it sat in the store for almost 3 weeks before being shipped to repair.  Three more weeks and it's still "in transit".  So at 6 weeks they have yet to receive my mower at the repair depot and they frankly don't even know where it is and refuse to take any action until it reaches 8 weeks.  Once it gets to the repair center it may take 2-4 weeks to repair and ( according to them ) 3 more weeks to ship back.  Total of about 13-15 weeks, over 3 months.  

I paid $600 for a mower and it takes over 3 months to repair?  Really?  I'll just buy something I can have repaired locally.  Looks like the Ego blower and trimmer I was going to buy is off the list.  As it is I'm having to pay to rent a mower until mine is returned, money down the drain.
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Mcguyver Dobbins

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Posted 5 months ago

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Jennifer VandeWater, Community Manager

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Official Response
Mcguyver, as Blue said, our customer service team CAN get involved and escalate this for you.  We're sorry it's taking so long but please give us a chance to help.  Give us a call at 1-855-346-5656 and let us help sort this out for you.