Amazing Customer Service

  • 4
  • Praise
  • Updated 2 years ago
I called Ego support for the first time today for a battery issue. My representative (Brittany) was a huge help. She immediately knew what the issue was and went above and beyond to order a replacement for me. I'm extremely satisfied with the knowledgeable help I received and although I hope I don't have any further issues, I'm confident that if I do, Ego support will be there to help.

Photo of David


  • 134 Points 100 badge 2x thumb
  • Happy

Posted 2 years ago

  • 4
Photo of Oregon Mike

Oregon Mike, Champion

  • 67,816 Points 50k badge 2x thumb
That's great to hear. I've been wondering, what do they have you do with the defective battery?
Photo of Blue Angel

Blue Angel, Champion

  • 179,468 Points 100k badge 2x thumb
Awesome David, thanks for sharing!
Photo of David HD

David HD, Champion

  • 34,880 Points 20k badge 2x thumb
It's always nice to hear that Customer Service was able to resolve your issue in a timely manner - thank you so much for sharing!
Photo of twiteroo


  • 1,874 Points 1k badge 2x thumb
While HD CS is considered good, I found EGO's and this forum to be one of the best, and the fact that they have to contend with inventory mismanagement of an otherwise solid product, and the speed and level of good-natured assistance speaks volumes in terms of long-term customer satisfaction.
Photo of Amber F.

Amber F., Official EGO Rep

  • 68,110 Points 50k badge 2x thumb
Wonderful news, David! Thank you very much for posting this. We will absolutely share this with her. :-) 
Photo of David


  • 134 Points 100 badge 2x thumb
My pleasure, I'm thrilled my comments were useful. Have a great week.