575CFM Blower died

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  • Updated 6 days ago
My blower is 1 year old and it just made an abrupt groaning noise and died. I haven't even used it for more than 1 hour in the whole year! The battery light turns on (green) when I press the trigger but nothing happens. I tested a second battery and get the same result. 

I thought I could get warranty service since I still have my receipt from Grainger. But I just found out that they're not an authorized retailer!

So anybody have any ideas on how I may fix the blower?

Thanks
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gk

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Posted 2 weeks ago

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William E Hanson

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Call customer service 1-855-EGO-5656 (1-855-346-5656). Call early during the workday to avoid long waits.They may make repairs at your expense since your warranty is void. Worth a try; if not, you could buy a bare tool blower to replace.
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Ken, Champion

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Official Response
Grainger is or at least was an authorized retailer, so your warranty should still be valid. Talk to customer service.
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gk

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Thanks, I'll give them a call.
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Oregon Mike, Champion

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I contacted Grainger to find out about EGO warranty coverage and here is their response. Very noncommittal. gk, who told you Grainger isn't an authorized retailer?

"Grainger does offer EGO products, please visit our website to view the items we offer. Our warranty covers a 30 day return policy. For anything past that we would need to contact EGO to ensure the product is covered under their warranty."
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gk

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Nobody told me. I made the assumption because Grainger isnt on EGO's authorized seller list.
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summetj

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I was relatively sure that Grainger was an authorized seller. I bought a 7.5 AH battery from them and was relatively certain that I had seen a verification message that they were an authorized reseller from an ego employee on this forum.
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Ken, Champion

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You did. Grainger/Zoro were authorized dealers, at least as of a few years ago.
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Oregon Mike, Champion

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Ok, a bit more research and yes, Grainger is an authorized dealer for EGO products. Not sure where you got your info, gk, but they are.
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gk

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Success! Registered my blower online with the Grainger receipt then called in. Talked to a CSR and told her what happened. She had a 580CFM sent out as a replacement! 

Called on Thursday; received blower today (Tuesday). Only 5 days!
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William E Hanson

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GK, thanks for the update; always good to hear positive outcomes.
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gk

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Any tips on what to look for when I dissect the old one to try and fix it?
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Oregon Mike, Champion

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Wow, you don't have to return the old one?
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William E Hanson

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Any case, if whatever you try and it doesn't fix it, you're not out anything. Good luck with your tinkering.
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gk

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They did not ask me to return the old one.
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William E Hanson

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It's usually costlier for the manufacturer to handle returns than to tell customers to do as they please with the broken item. I've had that experience several times with different vendors.
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Oregon Mike, Champion

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I think that's true of lower cost items as I've had lots of $4 - $5 items that I didn't have to return. I'm thinking it might have more to do with the 575 being discontinued. 

gk, have fun troubleshooting for sure.