56V Li-Ion Battery not charging

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  • Updated 3 weeks ago
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My 56V battery will not charge on charger. The charger blinks green at 25% when the battery is put on it. The fan runs. No red light is displayed. The battery does not charge. Eventually the changer will shut off.
The battery does nothing in the mower. I tried it hoping that might some how reset the battery.
I called on Tuesday and left a message for call back. I have not received the call back. On Friday, I submitted a Warranty Order case. I have not heard anything from that either. I called again today and waited on hold for 45 minutes before leaving another message.
I purchased the mower this April from Home Depot. I was very happy with the performance and convenience of the mower, but it does me no good if I can't power it. I am getting frustrated and my grass is feeling neglected.
Product: EGO 56V Li-Ion 21" Mower 5.0Ah Kit (with battery and charger)
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Daine Wright

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  • frustred

Posted 11 months ago

  • 13
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Amber F., Official EGO Rep

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Official Response
Thank you for sharing your experience, Daine. We're so glad we were able to find a resolution for your issue!