56V Li-Ion Battery not charging

  • 13
  • Problem
  • Updated 2 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Duplicate

My 56V battery will not charge on charger. The charger blinks green at 25% when the battery is put on it. The fan runs. No red light is displayed. The battery does not charge. Eventually the changer will shut off.
The battery does nothing in the mower. I tried it hoping that might some how reset the battery.
I called on Tuesday and left a message for call back. I have not received the call back. On Friday, I submitted a Warranty Order case. I have not heard anything from that either. I called again today and waited on hold for 45 minutes before leaving another message.
I purchased the mower this April from Home Depot. I was very happy with the performance and convenience of the mower, but it does me no good if I can't power it. I am getting frustrated and my grass is feeling neglected.
Product: EGO 56V Li-Ion 21" Mower 5.0Ah Kit (with battery and charger)
Photo of Daine Wright

Daine Wright

  • 264 Points 250 badge 2x thumb
  • frustred

Posted 3 years ago

  • 13
Photo of Amber F.

Amber F., Official EGO Rep

  • 68,338 Points 50k badge 2x thumb
Official Response
Thank you for sharing your experience, Daine. We're so glad we were able to find a resolution for your issue!