56V EGO battery will not charge

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  • Updated 1 year ago
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I have had my battery for less than 1 year and will not charge any longer...I bought 2 batteries, one is still charging fine....
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Barry Scott

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Posted 1 year ago

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szwoopp, Champion

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Official Response
Give customer service a call and they will fix you up with a replacement battery under the 3 year warranty.  They stand behind their products and warranties.

Call first thing in the morning to minimize any hold time if you can
1-855-EGO-5656 (1-855-346-5656) from 8:30AM - 8:00PM EST (Monday - Friday) & 10:00AM - 6:00PM EST (Saturday & Sunday).
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walt dutchak

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I had similar problem and C.S. took care of it by sending replacement batteries.  The exchange with C.S. can be quite pleasant if we maintain an attitude of patience and a "civil tongue".
Also, in my case, a well organized file of email exchanges and carefully composed emails outlining details is an asset.