5.0Ah Battery No Light, Charger Flashing One Green

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This conversation has been merged. Please reference the main conversation: Snowblower overload condition help

Just bought a replacement snowblower kit with two 5Ah batteries.  One battery charged fine.  Other turns the charger fan on at a lower level and the charger 1st LED flashes green.  I get no light of any color on the battery pressing the button on the top of the battery.  Putting battery in blower gets no results.  Bad battery?  Right out of the box?  Not currently happy with Ego.
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Michael Cortopassi

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Posted 8 months ago

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Charles

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Hope this didn’t hit during a snow storm!!

We have a snow blower and a bunch of yard equipment. We got our first snow this last weekend, went to use the snow blower and nothing, two batteries would not change, no EGO power.

I pushed the snow by a shovel.

When I called EGO got no help, our batteries are a few months out of warranty. I expected a battery to fail by slowly degrading not a complete fail, two on the same day with no warning...

If I could do it all over I would have never converted to EGO products. I’m sure they will replace your battery as it’s in warranty but plan on spending $440+ tax every three years on new batteries (lots more than gas..) return while you can!!!
(Edited)
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Ken, Champion

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I still question the accuracy of Charles' ever-changing story.

Batteries that are going to outright fail tend to fail fairly soon after they're manufactured rather than later, and having two fail on the same day for no reason sounds doubtful.

I have two Ego batteries I've been using for four years and they still perform like they did when they were new. So there's not some sort of built-in self-destruct system to spur sales of new batteries.
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Charles

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How is My story ‘ever changing’ Ken?

I wish my batteries lasted longer, like your apparently have. I love the products. I know I am not the only one with failed batteries just after the warrenty expired.
If I am unique I would have expected EGO to come to the table with a solution.
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Bryan

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Ken, I don't doubt Charles story but disagree with his conclusion that if his batteries fail just outside the warranty period...then it's a systematic issue affecting everyone that EGO must fix. Charlies, I posted this in another thread your were involved with but I want to reiterate it here. While batteries should last longer, I suspect there are some environmental and usage issues that may have shortened the life of yours.

In the past, you stated that you used the 4.0Ah and a 2.5Ah batteries on the snow blower. Despite EGO's marketing stating that all its batteries are compatible on all its machines, EGO also doesn't always recommend you run the lower Ah batteries on all machines. For example, the manual states when using the snow blower "For best performance, recommend for use with 2pcs 4.0Ah or higher Ah batteries". There are times where I will use the 2.5Ah in my self propelled mower but even then I wonder if the heavy drain on the smaller battery can lower the life expectancy. Call me superstitious, but I'm definitely not going to use the 2.5 on my snow blower. Also when you use uneven batteries on the snow blower, the snow blower (as it's been explained to me) will rely solely on the "bigger battery" until the output of the to batteries even out.

Also, some of the suddenness in the loss of power in your batteries almost sounds like you're storing and charging these batteries in cold temperatures. Have you brought them in for a day and then charged them and if so any improvement?
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Charles

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Thanks Bryan. Based on your recommendation earlier this week I have stored the two batteries inside for the last several days.

I reset the 4.0 battery by installing it on the rapid charger then plugging it it. Unfortunately the battery has had the 25% light blinking for 1 hour, no charge taken.

I also tried the same process with the 2.5. This battery and charger flash red.

I would love a solution, haven’t found one that restores the battery.
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Bryan

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Well that's no good. I assume you tried a different charger too. I do wish EGO would at least offer some type of discount on batteries for people with equipment still under the 5 year warranty. Some type of customer loyalty program would go a long way for when those that have batteries that die prematurely but are out of warranty.
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Bryan

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Michael, I reedited my post here. I see from another thread...that had a snow blower that went bad. This really sucks. So where did the replacement EGO come from? Did EGO send you a new snow blower or is this a new purchase? If it's a new purchase, I'd return it to the store ASAP.
(Edited)
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Michael Cortopassi

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New purchase...I really like the blower so I was willing to give another shot.  Battery voltage on this bad pack reads 25.8V.  I will call Home Depot tomorrow and see if a full return/exchange is needed or if I can swap the bad battery only.
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Oregon Mike, Champion

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Glad you did the swap. You won't be without a blower if you need it right away. Let us know how the new one works for you.
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Bryan

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Michael, was there any communication from EGO to HD or was it as far as HD knew...you were returning it on your own?  I ran into a missing parts issue when I took my snow blower out of the box this week, and local HD customer service seemed to indicate to me that I should have called HomeDepot.com or EGO before returning (I bought it under the 90 day return period). Just trying to figure out HD's true return/exchange policy here...
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Michael Cortopassi

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Bryan, if you see  my other thread on warranty issues related to an overload -- for that one I spent 30 minutes on hold and then 15 minutes with the Ego person detailing everything, picking the HD store to return it to, etc.  When I got to the store, no one could find anything related to my blower in any system.  So this last time the girl from Ego said I could do a  5-10 day warranty replace or just return the whole thing.  I figured the less painful option was to return it all.

I assumed there would have been some communication, there was not in my case.

HD return person did not ask if I talked with Ego prior.
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Oregon Mike, Champion

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Here you go. 
https://www.homedepot.com/c/Return_Policy

Under exceptions they mention if anything is missing or damaged you should call HD customer support within 30 days of delivery for resolution. However, I've never had a problem returning anything to Home Depot, with our without a receipt. I ended up returning a compressor, for example, that was a year old and HD gave me store credit in the amount of the compressor. Their return policy seems very generous in my experience. 

Sometimes I think the HD associates should not blurt out certain things.
(Edited)
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Bryan

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I had bought the snow blower in early October, but kept it in the box until the last minute in case EGO did end up announcing a new version. Plus, I was secretly hoping that Winter would skip us this year with a possible in-box return.  All I was missing was the "manual bag" that included the alan wrench (they gave me the bag from the one they had on display). But in the conversation, it sounds like I was supposed to contact HomeDepot.com before returning it to a local store. I think the associate got confused and thought this was a Special Buy or something.

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