4.0ah Battery Overheat

  • 3
  • Problem
  • Updated 2 years ago
  • In Progress
My 4.0ah battery that was included with my 20" mower regularly overheats when mowing my lawn.  Both my 2.0ah and 2.5ah batteries do not seem to have this problem.  Is this something I should submit for warranty claim?
Photo of Generic Email

Generic Email

  • 90 Points 75 badge 2x thumb

Posted 2 years ago

  • 3
Photo of szwoopp

szwoopp, Champion

  • 116,054 Points 100k badge 2x thumb
Official Response
Hey Generic Email
Yes, if you battery consistently does not perform properly and you have proven it is not a problem with the tool or application by using other batteries, then you certainly should contact ego customer service about getting the battery replaced under warranty.

They can be reached at 1-855-EGO-5656 (1-855-346-5656) from 8:30AM - 8:00PM EST (Monday - Friday) & 10:00AM - 6:00PM EST (Saturday & Sunday).