3 trimmers later and still cant get this thing to work

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  • Updated 5 years ago
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I am having problems with 3 different trimmer edger machines, all have the 5 second surge in power.  I let go of the on off switch, turn on and it does it again.  I gave the trimmer to my husband and he insisted that I take it back immediately because it is a terrible machine.  He had all the same problems I did (and I didnt tell him of the problems I was having.)The bump feed must be pounded into the ground 3-4 times for line to come out.  It goes through so much line, I have tried EGO replacement line, New Bump and Feed part and a different brand of line.  Wound it as directed, even with less line.  I havent used this much line with my black and decker in a 2 year period.  I went through 3 rewinds of my own and 2 trimmer heads.  I am so dissapointed.    Does EGO even take this serioiusly.  Where is the customer service.  If I was them I would take this off the market, fix it and not ruin the companies reputation with poor design (with the promise of great battery run time) Does the battery run that long because it takes that long to do an average yard by the time you finish trying to address all the problems you encounter?
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ann

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Posted 5 years ago

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Jennifer VandeWater, Community Manager

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Official Response
Thank you for reaching out to our customer service representatives today to give us the opportunity to make this right. Our commitment to quality is quite sincere, and we will make every effort to ensure that every EGO product will perform to our high standards. You have had some terrible luck, and we are very sorry for your inconvenience and frustration. Please stay in touch with any questions, comments or concerns you may have.
(Edited)