3 small replacement screws for $13.59 that could be mailed in a small envelope via USPS.

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  • Updated 3 years ago
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I believe a company can make a profit while servicing a customer in a fair manner, but there is no reason to exploit a customer. These are 15 cent screws. Charge me a $1.00 a piece, and mail for 75 cents and EGO would make a handsome profit. I have a mower, blower and trimmer, this has soured me on your customer service. 
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Ron

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  • Stunned by a normally "feel good company"

Posted 3 years ago

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David Cline

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What screws? You couldn't just get generic ones at a hardware store?
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Ron

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Hello David, Yes, that is what I intend to do. You are right on target with your observation. One would hope that you would not get scalped by the company you admire. Thank You, Ron
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David Cline

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What are the screws from? Ego's cost for replacement screw may be much higher than a local hardware store, since Ego tools are not made in the US and they wouldn't be buying/shipping large quantities here. Probably cheaper and faster to buy your own unless they are a specialty type that are hard to find.

Supply chain operations management for screws and small hardware is much more difficult and expensive than you would expect. Trust me.
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Ron

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Hello David, I have been in manufacturing for 35 years and I understand. Charge me 50 times the cost, but not 100 Times. The cost to a company is more than we are writing about here. Supporting a customer of your product goes a long way
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Jennifer VandeWater, Community Manager

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Ron, we're certainly not trying to scalp you and we're happy to hear you'll be sourcing screws locally.  Please let us know if there's anything we could help with in the meantime.
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Jennifer VandeWater, Community Manager

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Official Response
Ron, can you tell us what the issue is and we can try to help you?  Were you trying to purchase extra screws or get something via warranty replacement?  We are here to help but need to know what the issue was.
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Blue Angel, Champion

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I would be interested in knowing which screws and for what tool as well.
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Ron

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Hello, this is a string trimmer, The screws attach the plastic guard to the motor. These are very small phillips-head screws, 1/2" long and and very narrow, self-tappng type in appearance. A hardware store makes a good profit selling them for 15 cents.

I have blown off enough steam, so this will be my last entry on this subject. Plus, I need to get outdoors and do my yard work with my mower, blower,& trimmer!
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Ken, Champion

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Regardless of price, I don't understand why you'd mail order screws and wait for them to be shipped to you when they can be bought locally within minutes.
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Julio Villanueva

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Unfortunately that's how Capitalism works
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Dave .

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