3 small replacement screws for $13.59 that could be mailed in a small envelope via USPS.

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  • Updated 3 years ago
  • Solved
I believe a company can make a profit while servicing a customer in a fair manner, but there is no reason to exploit a customer. These are 15 cent screws. Charge me a $1.00 a piece, and mail for 75 cents and EGO would make a handsome profit. I have a mower, blower and trimmer, this has soured me on your customer service. 
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Ron

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  • Stunned by a normally "feel good company"

Posted 3 years ago

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Jennifer VandeWater, Community Manager

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Official Response
Ron, can you tell us what the issue is and we can try to help you?  Were you trying to purchase extra screws or get something via warranty replacement?  We are here to help but need to know what the issue was.