21" Self Propelled battery deterioration?

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  • Problem
  • Updated 2 weeks ago
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  • (Edited)
About the 3rd mow of the season, and seemed like battery was going red sooner than before.  It was stored properly all winter, inside my house, then fully charged to start a new season.
This is my 3rd season with it.  Like I said, it seemed like it wasn't holding as long - I used to easily get an hour or so (without timing it, that's from the hip)

So, nice sunny day and grass has dried out enough to mow properly -  I just now started mowing my lawn with a fully charged 7.5A battery, and ran a stopwatch while mowing.  I do use self propel most of the time but my yard is completely flat, no hills at all to climb, and my yard isn't that big (hey, I'm old...)

At 30 minutes 17 seconds the red light started on.  I could stop and start and it would stay green for about 20 seconds, then red again.  I went over my lawn again to re-mulch some piles, and the time between restarting and going red kept dropping.  I managed to stop it, start with green again for about 3 minutes, until at 33 minutes the blade wouldn't turn any more.  Then on the way to the garage, about 50 feet, I got halfway there and no more self propel.

I'm glad I'm still in battery warranty.  Looks like time to call them, will try Monday morning.

Anyone else been there done this?  I do love my mower, and just got a friend to buy one yesterday since they were on sale - he knows how I've raved about mine. 
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bloomz

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Posted 1 month ago

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Ken, Champion

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Official Response
I know last year my battery didn't last as long on the first several mows. But that's because once my lawn comes out of dormancy it grows like crazy. It was extra thick, and we were getting enough rain that I wasn't able to wait for it to dry out completely.

Once the spring rainy season was over and my lawn returned to its normal growth rate, the battery runtime was right back to where it has normally been.

This weekend may be my first mow of the season. I'll be keeping an eye on my batteries.
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Amber F., Official EGO Rep

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Official Response
We're always happy to help! However, all we know about this situation at this stage is that he's your neighbor. Please either have him call us and leave a voicemail or request a call-back, OR have him create a private post with his contact information. We'd love to jump in here, but have no way to reach him. 
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Amber F., Official EGO Rep

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Official Response
Roger, we're delighted to see you were able to connect with the team and a new battery is on the way. Also, we totally understand your frustration. Your feelings are valid, but that does not excuse personal attacks or the absence of common courtesy. Please keep in mind that we do not condone the absence of civility here- the EGO Community is a positive space! That said, we feel that this discussion has run its course. Thanks to everyone who chimed in! As always, we will share your thoughts and feedback with the team.