20" steel sp available

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  • Updated 3 years ago
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I received an email from HD Friday telling me the 20" steel deck mower is now available to order.  Now I have to find out when Customer Service is going to ship me my Warranty replacement!
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Posted 3 years ago

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Wanda Thomas

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It seems inconsiderate of the Ego maker/ warrantor to not provide a loaner of some sort during main growing seasons while the purchased mower is away being repaired. Surely it creates regret that you bought their product.

That was one of my main concerns about the faulty Kobalt that I initially had. My up-front thoughts about it were: Since it's under a 5-year hassle-free warranty, if they say that it has to be shipped off for repair, I'll just make it A Return instead. Sometimes I have to cut my grass twice in one week (here in SE Alabama). Fortunately for me, Kobalt honored the Hassle-free part.
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Amber F.

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Official Response
We are so pleased to see that your mower is on its way! You have our apologies for any inconvenience. Please let us know how you like your mower once you've had a chance to put her to work.

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