15" Trimmer Shaft Loose

  • 2
  • Problem
  • Updated 2 years ago
  • Solved
Hello,

I have the 15" trimmer with the folding shaft I bought at Home Depot last year. I love the power and the performance but I have a weird problem. The shaft on the trimmer has the bolts in place and tightened but it still comes apart at the seam. Is this a known issue? Do I have a dud? Any insight would be appreciated, thanks!
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Daniel Dammann

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Posted 2 years ago

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David HD, Champion

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Daniel, I too own an EGO 15" trimmer with a "split shaft."  I had my trimmer for over 1.5 years without any problems to the shaft.  I would contact Customer Service (CS) and see if they can send you a new set of bolts.  If you tighten the bolts securely, you should not have any issues with this coming loose.  To date, this has been my BEST EGO tool I have used - I absolutely love this trimmer!
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Blue Angel, Champion

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Official Response
Daniel, I remember another member reporting a similar issue, and the cause was the bolts being installed the wrong way. This might be worth a check if you haven't already.

The hinge has bolt holes through flanges on both sides. On one side the holes are smooth and pass through holes, and the other side has holes that are threaded to accept the bolts. The bolts need to pass through the smooth holes on one side and into the threads in the flange on the other side in order to hold the joint together.

The other member had inserted the bolts into the wrong flange from the rear, and they couldn't hold the joint together. Here's a pic from the manual showing how the bolts are supposed to go in:

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Daniel Dammann

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Blue was right! I got home and took some pictures and was ready to upload them then I actually sat there and it clicked and yup, screws were in backwards. Next up: The Mensa entry exam :D Thanks everyone!
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Ken, Champion

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It's great that that was all that was wrong! I've been using the split-shaft trimmer for two years and it's still solid as a rock.
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Blue Angel, Champion

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Great to hear Daniel! Thanks for following up! :-)
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Jacob

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Blue is always right. Maybe he has a fleet of drones inspecting things...............
Think about it.....
Hmmmmm
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Blue Angel, Champion

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Operating from North of the border keeps me out of reach of the US authorities. :-)
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Sid Parish

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Sounds like the threads maybe stripped or the bolt is too small for the threads you can take it back I'm sure or you can just put a straight bolt so it with a nut on the other end of course you'll have to drill out the hole slightly larger than the both going through this is a little labor involved but it will fix it
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(a)Typical Engineer

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A picture would definitely help to illustrate the problem.