14" Chain saw won't start ... if it does, it has almost no power

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  • Updated 5 months ago
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I've only used it 1 time last year :( and was very pleased. Pulled it out after a few months of not being used (oil *everywhere*) and after cleaning it up, connected fully charged battery, did a test start by depressing the trigger and holding for a couple seconds, was OK. Went to the work area...won't start. After jerking around with it for 30 minutes or so (while waiting for call back), I tried something - giving it  'running' start. 

Effectively, I run the saw against a wooden surface and quickly depress the trigger. This seemed to rectify the initial issue 75% of the time where it would begin to run because it was already moving. Once I could get it to run I start the cut and it ::struggled:: until it just died. Almost no power to stay engaged and cut through a 1" branch? Battery light is all green. 

I've removed the bar and chain to see if I could get it to run and...nothing. Also no way for me to give the motor a running start in that scenario. 

I have the mower sitting in my garage right now that I haven't opened and am thinking about returning with this experience. Especially considering that the customer service line seems so dang busy that i'm waiting for a call back 45 minutes later??
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Pete O

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  • frustrated and like EGO is not a quality product

Posted 5 months ago

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Chris

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I have several products of ego started with the mower and 14" chainsaw have added the 15" string trimmer and hedge trimmer they all performed as advertised. Heading into year three.

Re. Chainsaw Make sure the tension is right on the chain and oiled if you can't get it to start it's either the battery or saw itself. Take it back and get another one or try the battery from the lawn mower just to be sure.
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Pete O

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Appreciate the tip. Have tried multiple tension settings and even 0 chain/bar. I think that one was the most telling when even without something added to turn, there was not enough power/torque to turn the motor itself.

I'm taking the mower back tomorrow (unopened/unassembled) because of this experience and also reading how the factory blade is apparently not "high lift" and I'd need to augment the dang thing before actually using it all over this forum.

Still going to follow up with a warranty claim for sure on the chainsaw. Really had high hopes but it looks like I'll be waiting another couple years for the tech to reach higher quality. 
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szwoopp, Champion

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Many people (myself included) get a great cut and results with the standard blade.  All depends on your grass type and mowing habits/expectations.
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Kite Army

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Does it have a kickback brake?  Maybe it's engaged...
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Pete O

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Yeah, but definitely one of the first checks. To get the "running start" it must be disengaged or the chain won't run or be REALLY difficult to turn. I think I'm going to have to post a vid soon.