Ego's Repair system is seriously broken. Here's my story.
11/30/19 My ego snowblower quit working so we took it to our local Home Depot in Provo, UT they said it would take 6-8 weeks to get it fixed and shipped back. That's a really long time for a tool that's only useful for part of the year anyways.
12/27/19 Called Home Depot, was told they tried to fix it but couldn't so they sent it off to Ego on 12/15/19. They gave me a number at Ego to call. Called Ego and was given a case # but it hadn't been fixed yet.
1/21/20 Spoke with Brandi. Still waiting on parts
2/3/20 Spoke with Andrew. Still waiting on parts.
2/20/20 Spoke with Lea Still waiting on parts. I asked to be connected to a manager. Spoke with Toby.
3/10/20 Spoke with Shaunta. Finally shipped. It's going to take 10 business days!!
I loved my Ego snowblower and my Ego lawnmower. I used to recommend them to everyone. I can't recommend them now because it doesn't matter how good a tool is if you can't get it fixed during the season you need it.
I thought the 6-8 weeks was long for a repair but 110 days is our entire snow season.
All the customer service agents were very polite and tried to help. It's just that no one seemed to really be concerned that the repair was taking so long. They'd document the process and "expedite" it but nothing helped. There's also no concern about how badly this is gone or effort to rectify the situation. I submitted a detailed review of the problem to Ego in February. Got no reply.
Ego needs to track their repairs and if they haven't shipped back by the 6 week mark put someone in charge of getting that repair back to the customer.
OR they could offer their customers a loaner machine while theirs is being fixed.
I'm 59 my husband is 62. We shoveled all our snow by hand this year.I'M VERY UNHAPPY WITH EGO.