1 year out and still waiting for replacement handle clips! Is this quality after sales service?

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  • Updated 3 years ago
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After what was once love at first use with my new Ego mower, the happiness has quickly turned into a nagging feeling of buyers remorse. The problem: Last year one of my clips on the extendable handle stopped working correctly a few weeks after purchasing. So now it doesn't hold that side of the handle fully extended. After waiting on hold for what felt like an eternity, I finally got a hold of a rep who said the replacement clips would be sent out ASAP. I felt good knowing I had replacement parts on the way.

Fast forward a year later and I still have not received the clips. Countless hours on hold trying to contact Ego customer support. Several logged "cases," and emails have all gone unanswered!

My Ego mower's issue goes on unresolved, and all I get from Ego is crickets...

Not feeling very good about the purchase right about now!   
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Michael

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Posted 3 years ago

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Amber F., Official EGO Rep

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Official Response
Michael, you should be receiving your clamps in the next day or two. Our apologies for the wait, but next time maybe follow up if it’s been more than a couple weeks.