My self-propel drive is malfunctioning

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  • Problem
  • Updated 3 years ago
  • Acknowledged
  • (Edited)
Merged

This conversation has been merged. Please reference the main conversation: No adjustment on self propelled mower.

I just purchased this mower in May and have used it 8 times this season. So far I have been very pleased with its performance. However a problem has surfaced the last two times I used it. The self-propelled feature has become erratic. I never know when it will work. There doesn't seem to be a consistent pattern. I can here a click when I depress the trigger but nothing happens. If I keep the trigger depressed the drive will sometimes engage at some point. Other times I can keep pulling the trigger to no avail. This all happens regardless of the terrain. ie. concrete, lawn, slope or level.
Has this problem been reported previously and if so what was the most common fix?
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George Brengel

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Posted 3 years ago

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Jennifer VandeWater, Community Manager

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Official Response
Hi George, this isn't a common complaint that we've heard of but our customer service team can help you.  Give us a call at 1-855-346-5656 for help!